Software Application Support Engineer, Retail Engineering

Sunnyvale, CA, US • Posted 30+ days ago • Updated 2 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Retail
  • Virtual Team
  • Electronic Commerce
  • People Skills
  • Technical Support
  • Software Engineering
  • Application Support
  • Scala
  • Java
  • PL/SQL
  • Conflict Resolution
  • Problem Solving
  • Critical Thinking
  • Communication
  • NoSQL
  • Database
  • Unix
  • Shell Scripting
  • Cloud Computing
  • Amazon Web Services
  • Splunk
  • Software Performance Management

Summary

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.

Description

We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

Minimum Qualifications

3+ years of software engineering or application support experience in a large-scale environment

Coding knowledge in Java, Scala or frameworks related to Java

Strong knowledge of PL/SQL

BS degree and equivalent experience or higher in CS or related field

Preferred Qualifications

Strong problem-solving and critical thinking skills to solve complex problems

Skills and experience in monitoring, alerting, fault analysis, and automation

Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment

Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams

Knowledge NoSQL databases, Unix Shell Scripting

Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90733111
  • Position Id: e1c0facb72d80f6e8296e81b3713512
  • Posted 30+ days ago
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