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Software Application Support Engineer, Retail Engineering

Sunnyvale, CA, US • Posted 14 hours ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Retail
Virtual Team
Electronic Commerce
People Skills
Technical Support
Software Engineering
Application Support
Scala
Java
PL/SQL
Conflict Resolution
Problem Solving
Critical Thinking
Communication
NoSQL
Database
Unix
Shell Scripting
Cloud Computing
Amazon Web Services
Splunk
Software Performance Management

Summary

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.

We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

3+ years of software engineering or application support experience in a large-scale environment\n\nCoding knowledge in Java, Scala or frameworks related to Java\n\nStrong knowledge of PL/SQL\n\nBS degree and equivalent experience or higher in CS or related field

Strong problem-solving and critical thinking skills to solve complex problems\n\nSkills and experience in monitoring, alerting, fault analysis, and automation\n\nExcellent follow through, organizational ability, and flexibility in a dynamic, demanding environment\n\nStrong communication skills and ability to drive triage of critical issues with multiple technical and business teams\n\nKnowledge NoSQL databases, Unix Shell Scripting\n\nWorking experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90733111
Position Id: e1c0facb72d80f6e8296e81b3713512
Posted 14 hours ago

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