Hosting & Storage Engineer, Associate

Act as Initial technical resource for team to resolve problems and issues. 

Assist to deploy, maintain and manage servers and supporting infrastructure. 

Assist in maintaining centralized documentation of IT infrastructure information, including hardware/software licensing, environment diagrams, SOPs and work instructions. 

Assist in maintaining supported systems throughout their lifecycle. 

Follow all escalation procedures according to service level agreement. 

Provide an accurate record of work in request / incident management tracking tools. 

Coordinate and monitor troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend course of action and implements as approved. 

Utilizes Change Control process when scheduling maintenance for OptumServe’s environments. 

Maintain system inventory through centralized management database and tools. 

Perform / Assist in root cause analysis in post system-failure situations. 

Evaluate processes and procedures for opportunities of improvement. 

Perform general system configuration, backups, maintenance, and optimization of network infrastructure. 

Respond to and resolve support requests. 

Ensure the maintenance and accuracy of Network Services documentation. 

Assist in executing technology assessments, evaluations, and recommendations of products and services to achieve and maintain OptumServe’ s information security compliance requirements and ensure proper implementation of products to adhere to required security standards.  

Assess risks when making changes to IT environments. 

Participate in on-call rotation. 

Assists in other duties as needed and directed. 

Experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency  

3+ years’ experience as a Network Technology Support or Systems Administrator  

Ability to work independently or as part of a team. 

Analytical and logical demonstrating strong a troubleshooting skillset. 

Experience Troubleshooting complex technology issues. 

Able to participate in on-call rotation. 

Understanding of IT operations and their related dependencies for executing our contracts successfully. 

Understanding of end-to-end system dependencies. 

Excellent teamwork skills and demonstrated ability to work independently. 

Organizational skills, project and time management, as well as follow-through and attention to detail. 

Analytical and troubleshooting skills. 

Comfortable working in a high-pressure operational environment running business/mission critical software and hardware 

Proficient Microsoft Software Suite skills. 

Equivalent combination of education, experience and/or applicable military experience will be considered 

Associate’s Degree or higher in Computer Science, MIS or equivalent training. 

Working experience with Windows servers (2016 / 2019 / 2022), Active Directory and Networking.   

Working experience with Group Policies, IIS, Terminal Services, VMWare, Azure and VDI. 

Experience in supporting daily IT operations, Server OS, Backup technology and Virtual environments (VMware). 

Experience working with software installation/upgrading procedures. 

Working experience with automation tools such as SCCM and Orchestrator. 

Working experience and knowledge of Infrastructure as Code. 

Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN). 

Certifications on related Microsoft, Cisco, VMWare and other Technologies 

ITIL or other ITSM framework certification 

DOD/VA/Military Experience 

DOD/VA/Military Clearances 

National Career Readiness Certificate