Customer Service Specialist Logistics

Montreal, QC, CA • Posted 1 hour ago • Updated 1 hour ago
Full Time
No Travel Required
On-site
$40,000 - $45,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • French Speaking
  • Customer Service
  • Logistics
  • order entry
  • dispatching

Summary

Position Name: Customer Service Specialist (Logistics) Location: Montreal, Quebec Position Type: In person Required: French-Speaking Logistics Coordinator

About the Role

As a Customer Service Specialist - (Logistics), you will play a key role in supporting transportation operations. You ll be responsible for order entry, routing and dispatching, and traffic coordination ensuring timely and accurate delivery of goods. We re looking for a tech-savvy, quick learner with a positive attitude who thrives in a fast-paced environment.

If you re tech-savvy, organized, enjoy fast-paced work and wish to kickstart your career in supply chain & logistics, this is the right opportunity for you.

Key Responsibilities

  • Enter customer orders and load details into the Freight Optimizer system.
  • Maintain accurate and up-to-date customer profile information.
  • Communicate with account managers on problem loads, actions taken, and load status updates.
  • Monitor daily pickups and deliveries, ensuring shipments arrive on time and in good condition.
  • Handle check calls from drivers to confirm delivery timelines.
  • Validate all load data prior to marking loads as delivered for accounting purposes.
  • Investigate and document any product overages, shortages, or damages.
  • Schedule and reschedule delivery appointments as needed.
  • Accept or decline loads based on account manager instructions.
  • Provide drivers with detailed routing directions and instructions.

Preferred Qualifications

  • 0-1 year of logistics or transportation industry experience.
  • General knowledge of logistics, dispatching, and freight coordination.
  • Strong computer literacy and ability to quickly learn new systems.
  • High school diploma or equivalent.
  • Experience writing reports and professional correspondence.
  • Strong problem-solving and communication skills.
  • Ability to follow written, verbal, and diagram-based instructions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91163666
  • Position Id: 8962818
  • Posted 1 hour ago
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