Project Manager

Job Title: Project Manager – Customer & Experience Transformation (M&A Focus)

Work Authorization: Any Visa Type

We are looking for a Project Manager / Program Manager / Transformation Manager with strong experience in M&A, merger integration, acquisitions, or post-merger integration (PMI), who has worked on customer experience (CX) or transformation initiatives, with a solid background in IT integration, enterprise systems, and hands-on involvement in Day 1 readiness and Day 2 integration activities.

Key Responsibilities

• Lead end-to-end project management for customer experience transformation initiatives
• Drive M&A integration efforts, including:
• Day 1 readiness (go-live planning and execution)
• Day 2 integration (post-acquisition optimization and alignment)
• Manage cross-functional programs spanning IT, operations, customer experience, and business teams
• Coordinate integration of:
• Customer platforms
• CRM systems
• Service processes and workflows
• Develop and maintain project plans, timelines, risk logs, and status reports
• Identify and mitigate risks, dependencies, and integration challenges
• Ensure minimal disruption to customer experience during transitions
• Engage with stakeholders and leadership for regular updates and alignment
• Drive process improvements and standardization post-acquisition

Required Skills & Experience

• Strong experience in Project Management (5+ years preferred)
• Proven experience in M&A / acquisition integration projects (mandatory)
• Hands-on involvement in:
• Day 1 readiness activities
• Day 2 integration and transformation initiatives
• Solid understanding of IT systems and enterprise architecture
• Experience managing customer experience / CX transformation programs
• Highly detail-oriented with strong organizational skills
• Ability to manage multiple workstreams in a fast-paced environment

Technical & Functional Expertise

• Familiarity with:
• CRM platforms (e.g., Salesforce or similar)
• Customer journey mapping and CX tools
• Data migration and system integration concepts
• Strong understanding of:
• IT project lifecycle (SDLC, Agile, Waterfall)
• Integration of business systems during acquisitions
• Experience with project management tools (JIRA, MS Project, Smartsheet, etc.)

Nice to Have

• PMP, PRINCE2, or Agile certifications
• Experience working on large-scale enterprise M&A deals
• Exposure to customer data platforms (CDP) or analytics tools