CTERA Remote File Service Engineer

NTT DATA, Inc. currently seeks a “CTERA Remote File Service Engineer” to join our team in “Remote”.

Overview:
We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in AWS S3. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS EC2 with EBS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure.

Key Responsibilities:

AWS Cloud Support:
Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances.
Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution.

CTERA Edge Device Support:
Provide operational support for CTERA edge devices deployed in multiple on-premises environments.
Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage.
Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed.
Support onboarding and configuration of new edge devices for end users.

Required Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Certification in AWS Cloud, such as AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator – Associate, AWS Certified Developer – Associate
4+ years hands-on experience with AWS services including AWS EC2, EBS, and S3.
Solid understanding of CTERA Enterprise File Services (Cloud and Edge devices).
Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures.
Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS).
Strong problem-solving skills and customer-oriented attitude.
Experience with monitoring tools, ticketing systems, and documentation best practices.

Preferred:
AWS Certified Solutions Architect or SysOps certification.
Knowledge of database administration in cloud environments.
Experience with enterprise storage platforms and file services.
Prior experience supporting distributed teams or multi-site infrastructure