About us:
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities!
Position Summary
Key Responsibilities
· Partner on opportunity identification, capture planning, stakeholder mapping, and competitive win strategies.
· Cultivate long-term client trust and track joint opportunities with partners like FIS to unlock incremental business.
· Translate client requirements into scalable platform solutions covering card issuance, transaction processing, IVR/mobile, and risk tooling.
· Identify product gaps, align on roadmap/configuration workarounds, and define scope boundaries to ground pricing and delivery.
· Deliver tailored product demos, POCs, and oral presentations to technical, security, and executive agency leadership.
· Maintain current, scenario-based demo environments and articulate complex benefit workflows in accessible language.
· Serve as the primary liaison between Sales, Product, and Delivery to validate solution feasibility, timelines, and risks prior to submission.
· Channel field insights and regulatory shifts back to Product and lead clean post-award transition handoffs to Delivery.
· Build strong rapport with agency leaders and procurement teams, supporting renewals, change requests, and expansion efforts.
· Represent the organization at industry events, state association meetings, and webinars.
Required Qualifications
· Bachelor's degree in business, information systems, public administration, or a related field, or equivalent experience.
· [5–8+] years of experience in government benefits payments, with direct EBT experience.
· Prior experience at an EBT processor or vendor such as FIS or Conduent, in a role such as solutions architect, business analyst, implementation or project manager, product owner, or account/program manager.
· Working understanding of the end-to-end EBT lifecycle: client setup, card issuance, authorization and settlement, retailer processing, customer service, reporting, reconciliation, and fraud management.
· Ability to explain technical and operational concepts clearly to executive, program, and IT audiences.
· Strong writing skills and attention to detail, with the ability to produce compliant, well-structured proposal content under tight deadlines.
· Proficiency with Microsoft Office/Google Workspace, diagramming tools (e.g., Visio, Lucidchart), and collaboration tools.
Preferred Qualifications
· Experience with state human services systems and integrations (eligibility systems, case management, childcare subsidy systems).
· Exposure to eWIC, online SNAP, mobile payments, or EMV chip implementation for EBT.
· Experience with Agile and waterfall delivery methodologies; PMP, CBAP, or similar certifications.
· Experience preparing and delivering oral presentations during state procurements.
· Familiarity with pricing models for transaction-based and per-case-month government contracts.
· Existing relationships with state agency leaders and public-sector procurement communities.
