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Hiring: Business Analyst, Salesforce Field Service (FSL) for St. Louis, MO (Onsite)

St. Louis, MO, US • Posted 5 hours ago • Updated 1 hour ago

Contract Independent

Contract W2

On-site

Key2Source INC

Fitment

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Job Details

Skills

Business Analyst
Service Cloud
Salesforce
Salesforce Field Service
FSL
Salesforce data model
UAT

Summary

Role: Business Analyst, Salesforce Field Service (FSL)

Location: St. Louis, MO (Onsite)
Employment type: Contract

About the role

We're looking for a Business Analyst with hands-on Salesforce Field Service experience to gather requirements, design solutions, and support delivery of field service implementations and enhancements. You'll be the link between business stakeholders, dispatchers and field teams, and the technical team.

Responsibilities

Lead requirements gathering and process-mapping workshops with operations, dispatch, and field service stakeholders
Translate business needs into user stories, acceptance criteria, and functional specifications
Configure and document FSL components: work types, service territories, resources, scheduling policies, work rules, service appointments, and work orders
Define and validate scheduling and optimization requirements, including dispatch console and mobile app workflows
Map integrations (ERP, inventory, billing, asset management) and document data flows
Support data migration and data quality validation
Write test cases, run UAT, and track defects to resolution
Prepare training materials and support go-live and post-go-live adoption
Maintain backlog and documentation in Jira, Confluence, or similar tools

Required qualifications

5+ years as a Business Analyst, including 2+ years on Salesforce projects
Hands-on experience with Salesforce Field Service (FSL), including scheduling, optimization, and the mobile app
Strong knowledge of Service Cloud and the Salesforce data model
Experience writing user stories, BRDs/FRDs, and process flows
Experience supporting UAT and Agile/Scrum delivery
Excellent communication and stakeholder management skills

Preferred qualifications

Salesforce Administrator or Field Service Consultant certification
Experience with Flow, Apex-based solutions at a functional level, and integrations (MuleSoft or similar)
Background in telecom
CBAP, CCBA, or similar certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165889
Position Id: 2026-699
Posted 5 hours ago

Company Info

About Key2Source INC

At Key2Source, we recognize your drive for a competitive edge and are equipped with the expertise and resources to provide the technological advantage you seek. We offer advanced, professional staffing solutions, both permanent and contingent, throughout the United States. Our extensive database of staffing resources is supported by a robust Human Resources management system, ensuring high quality.

To support your success, we continually refine our expertise and invest heavily in the training and development of our team, utilizing the latest technology. Our commitment to excellence is reflected in our near 100% client retention rate across diverse industries such as IT/ITES, retail, telecom, e-commerce, FMCG, logistics, pharmaceuticals, and more. Our dedication to quality and our proven track record establish us as a leader in workforce solutions.

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St. Louis, Missouri

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Role: Project Manager, Salesforce Field Service (FSL) Location: St. Louis, MO (Onsite) About the role We're looking for a Project Manager to lead Salesforce Field Service implementations from planning through go-live. You'll manage scope, schedule, budget, risks, and stakeholders across business, technical, and vendor teams. Responsibilities Own end-to-end delivery of FSL projects, including planning, execution, and closure Build and maintain project plans, roadmaps, budgets, and resource fo

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