FDA Customer Tech

Job#: 3043365

Job Description:
FDA Customer Tech

If interested, please send most updated resume to

Location: Silver Spring, Maryland (Onsite)

Role Overview

We are looking for an onsite Network Operations Center Technician to monitor an enterprise environment consisting of over 5,000 network devices, more than 6,000 servers, and hundreds of applications. The mission of this group is to provide 24x7x365 operational and administrative support, managing all incoming and outgoing support requests related to the network and business infrastructure. This role involves working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.

Key Responsibilities

• Provide 24x7x365 coverage and support.
• Monitor systems and applications, including high- and low-level network-wide performance monitoring.
• Investigate, troubleshoot, and triage production and non-production software, applications, services, and network issues.
• Manage multiple tasks concurrently.
• Provide support during the designated shift of 8:00 PM to 6:00 AM, Wednesday through Saturday.

Required Qualifications

• 1-3 years of NOC experience.
• Experience with SolarWinds monitoring.
• Familiarity with ServiceNow or other ticketing systems.
• Cisco networking skills.
• Strong troubleshooting skills.

Preferred Qualifications

• Cisco CCNA certification.
• CompTIA certification.
• Knowledge of network technologies, connectivity, protocols, and security.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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