Support Desk Specialist
Beacon Hill
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Job Details
Skills
- IT Support/ Helpdesk Support
Summary
Support Desk Specialist
Onsite IT Support role assisting with a large scale corporate transition. The team provides high volume phone support focused on user access, authentication, and basic end user troubleshooting in a structured help desk environment.
- Location: 100% onsite - Charlotte, NC
- Schedule: Monday-Friday, 8 hour shifts
- Duration: Contract (May-September 2026)
- Pay: Up to $17.50/hr
- Environment: Professional, business casual, process driven
Responsibilities
- Provide phone based IT support for end users
- Perform identity verification prior to account actions
- Handle password resets, account unlocks, and user access changes
- Support MFA registration and credential updates
- Troubleshoot Level 1 issues (Outlook, browsers, remote access/VPN)
- Accurately document all activity in a ticketing system
- Manage an average call volume of ~35 calls per day
Candidate Requirements
- Prior Help Desk / Service Desk experience (phone support required)
- Comfortable in a high volume call environment
- Experience with MFA, account access, and identity verification
- Strong communication skills (verbal and written)
- Ability to follow documented procedures and workflows
- Reliable attendance and punctuality
- Team oriented mindset
- Willing to work fully onsite (no remote)
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
- Dice Id: 10516335
- Position Id: 1450934-481
- Posted 2 hours ago
Company Info
About Beacon Hill
Beacon Hill offers broad staffing, workforce extension, project consulting, and solutions backed by the experience of executives from global professional services organizations, staffing conglomerates, premier local boutiques, and large national firms.
A Beacon Hill recruiter is your designated partner in the next steps of your career growth.
They will help you:
Plan out your unique goals
The initial conversation will cover job responsibilities and specific skills needed, the employment type (contract, contract-to-hire, or direct hire), salary considerations, information related to the specific project, and more.
Prepare you for success in the interview process
Your recruiter will help you fine-tune your resume, prepare you for the interview process by conducting mock interviews and career coaching.
Accelerate your professional growth
Present your resume to a client with open roles that match your profile, sharing insights about the client and their needs; debrief following your interview; get you up and running in your new role; serve as an ongoing resource for years to come.
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