Description
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization.
Responsibilities:
Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment
Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach
Manage incoming service desk requests, document actions taken, and follow tickets through to completion
Administer user accounts and access permissions within Active Directory based on established procedures
Set up, configure, and maintain Windows 10 devices for new and existing employees
Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams
Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs
Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00210-0013458701
- Posted 6 hours ago
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