Job#: 3021985 Job Description: Apex Systems is looking to hire an
ONSITE Desktop Support Technician for our client based out of
Goodyear, AZ.This assignment is anticipated to be a 12 month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.
This will also have a first-shift Monday-Thursday schedule, from
6:00A to 4:30P.Responsibilities:- Troubleshoot and resolve escalated technical issues at Tier 2 and Tier 3 levels, ensuring timely resolution for end users.
- Manage daily workload through an IT service management (ITSM) ticketing platform, documenting actions and updating ticket status.
- Diagnose and repair hardware, software, and network issues on laptops, desktops, thin-client devices, and mobile hardware.
- Utilize enterprise management tools such as imaging/patching platforms, directory services, and diagnostic utilities to identify and remediate system issues.
- Support and train users on core productivity applications, including email, collaboration tools, and the broader Microsoft Office suite.
- Assist with deployments, configurations, and troubleshooting of end-user equipment in operational or warehouse environments.
- Provide customer-focused support, ensuring clear communication and effective guidance to non-technical users.
Experience:- 1+ year of hands-on experience supporting end-user hardware, software, and telephony devices.
- Background in installing, configuring, and troubleshooting desktop systems in warehouse, production, or industrial settings.
- Experience using enterprise tools such as Active Directory, device-management systems, or endpoint-support utilities.
- Ability to handle a high volume of technical issues while maintaining accuracy in documentation and follow-through.
- Strong customer service skills and the ability to explain technical concepts in a clear, practical manner.
- 3+ years of experience working in a warehouse or similar environment supporting end-user equipment (preferred).
- Associate degree, bachelor's degree, or vocational/technical training in an IT-related field is preferred.
Why Work for Apex Systems:- We offer weekly pay, direct deposit, competitive pay rates
- Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
- Discounts to most major certification programs, access to multiple technical training platforms and programs
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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