This onsite operations engineering role involves supporting the remote network surveillance and troubleshooting team responsible for monitoring, testing, maintaining, and restoring the 5G RAN network. The candidate will drive Tier II Field diagnostic and outage restoration efforts, support new 5G site deployments, and mentor Tier I NOC staff. The position requires working in a high-stress environment to ensure network stability and performance.
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Provide onsite field operational support to detect incidents, troubleshoot problems, and implement resolutions with deployed 5G Core, RAN, Transport, and other network systems nationwide.
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Quickly analyze RAN service and system issues, determine corrective actions, and restore services, escalating complex issues as needed.
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Provide ticket information on the corrective actions implemented, including hardware resets and network function restarts.
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Contribute to process improvement reviews, identifying automation opportunities and efficiency enhancements to increase service uptime.
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Work collaboratively with Tier II NOC Engineers, Comcast Tier I NOC technicians, Field Ops Technicians, vendors, and leadership.
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Document incidents in the Comcast ticketing systems and manage escalation processes.
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Engage and escalate issues with vendor Care support teams and internal performance engineering teams.
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Enter/update Trouble Tickets with technical details and coordinate troubleshooting, maintenance, or hardware replacements.
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Support site monitoring and health checks following maintenance activities.
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Collect traces for network faults using vendor-specific tools and network probes.
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Collaborate with technical teams to document troubleshooting steps and improve processes.
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Produce updated technical specifications and comprehensive plans for system changes.
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Define business and system requirements for new technology implementations.
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Support solution processes aligned with future CI/CD, system orchestration, and automation initiatives.
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Support network outage responses outside standard business hours, working in an 8x5 schedule.
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Must be able to work out of Philly Market (City Center)
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OSHA 10 Certified & RF Awareness
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Samsung Certified in Wireless 5G Deployment and Integration (Radio & CUDU) - High Desired
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2 years of Transport Knowledge and Troubleshooting (Backhaul, Fronthaul)
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Complete Construction Site Pre-Walks with the Local CM Team, Evaluate and Validate each Location for Operational Safety
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Alarm Monitoring, Fault Identification, Event Tracking, Event Documentation, Fault Escalation & Fault Remediation
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Ability to thrive in a high-stress environment working with NOC technicians, vendors, and leadership
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Conveying a strong sense of urgency, responsiveness, follow-through, and managing outcomes
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Timely, professional response to emails and calls during routine service-impacting events
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Perform semi-annual & annual site maintenance, accurately documenting activities
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Extensive knowledge of computer systems, network monitoring applications, OSI Layer, and electronic test equipment
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Develop and implement ideas, technical and non-technical, in written and verbal formats
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Create processes/procedures to automate trouble identification, notification, restoration, and documentation
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Provide incident review and root cause analysis reports to executive leadership
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Verify and correct Method of Procedure (MOP) documentation for production activities
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Advanced knowledge of cell site topology, Transport, and RF KPIs
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Understanding of 5G RAN split functions (7-2x, RU, DU, CU, CP, UP) and virtualized ORAN systems
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Ability to read RAN artifacts (CIQ, Network Diagram, call flow documents, Deployment MOPs)
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Ability to use ticket tracking services
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Troubleshoot higher-level technology issues and coordinate department efforts
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Experience analyzing wireless networks and related equipment
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Multitask effectively, meet objectives, and resolve issues accurately under pressure
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Quickly learn new tools and systems
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Experience creating and communicating RCAs (Root Cause Analyses)
This role offers the opportunity to work on cutting-edge 5G network deployment and troubleshooting, supporting a major telecommunications network. If you are experienced in wireless deployment and thrive in a dynamic environment, this position provides a challenging and rewarding career path.
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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