ServiceNow IRM PM - Risk Management

Only W2 (No C2C, No 1099)

Sr ServiceNow IRM PM - Risk Management

Location : NYC , NY

• Partner with risk officers, compliance leads, internal audit, and vendor management teams to capture and document business requirements
• Translate credit card and payments-specific risk processes like fraud risk, operational risk, regulatory compliance, and Privacy into ServiceNow IRM, BCM and Privacy functional specifications
• Conduct fit-gap analysis against out-of-the-box IRM capabilities and recommend configuration approaches that minimize technical debt
• Document current-state processes and design future-state workflows for risk assessments, control testing, policy management, issue tracking, and regulatory exam management
• Design Target state processes aligned with the ServiceNow OOTB capabilities.
• Define risk taxonomies, scoring models, control libraries, and assessment methodologies tailored to the client's risk appetite and regulatory obligations
• Write clear user stories and acceptance criteria that the configuration team can execute against without ambiguity
• Serve as the go-to functional expert on ServiceNow IRM modules like Integrated Risk Management, Policy & Compliance, Audit Management Privacy Management and BCM
• Advise on integration points with existing systems - GRC tools, ITSM, identity management, fraud platforms, and regulatory reporting systems
• Identify automation opportunities - continuous control monitoring, automated evidence collection, risk score recalculation triggers
• Ensure the solution aligns with ServiceNow best practices and upgrade-safe design principles.
• 10+ years in Program/Project Management/ Delivery Lead (of which 1-2 years maybe as functional analyst, BA, or on GRC / risk management platform implementations).
• 3+ years hands-on with ServiceNow IRM/GRC modules, process definition, real solution design experience, not just project oversight
• Demonstrated ability to work independently within a complex, multi-national Financial Services organization structure, manage stakeholder relationships across internal Business Units and geographies, and drive decisions without heavy oversight.
• Strong documentation skills, functional specs, process maps, user stories, and test scripts that actually get used
• Working knowledge of ServiceNow platform fundamentals
• Comfortable operating in Agile or hybrid delivery environments
• IRM Certified Implementation specialist preferred.