911 Systems Consultant

Position: 911 Systems Consultant

Location: Philadelphia, PA (Hybrid)

Contract: 6+ Months and Extendable

Client:  City of Philadelphia Office of Innovation and Technology.

Position ID: SO# 432

Description:

PPD 911 Systems Consultant is a technical position supporting the City''s 911 systems and contributes to the continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPD''s 911 center''s daily operations.

·        Remote work is limited to two days per week and may not exceed in-office days in any week.

·        Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director.

·        The resource must document all work activities in detail on the weekly timecard, including each meeting attended with its corresponding date, time, and duration.

Work activities:

·        Stay abreast of the latest developments in 911 technology; participate in regional and state meetings and provide input to the City''s 911 technology roadmap

·        Confer with PPD stakeholders to determine computing and information management needs and requirements and in collaboration with executive management, set priorities and direction for 911 technology projects

·        Working with system vendors, develop plans and proposals to analyze and upgrade the existing systems; determine computing policies and procedures; direct installation and validation of new or revised software and hardware; confer with designated technical specialists to ensure provision of support to the department;

·        Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing

·        Direct the maintenance of and enhancements to 911 systems by managing vendors and providing oversight to all testing and deployment activities

·        Work with department management to identify and define problems, issues and opportunities to improve efficiency and effectiveness through IT initiatives; work with internal IT resources, stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.

·        Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing operational support as well as technology projects and programs related to all 911 operations

·        Help ensure delivery of computer services to the 911 area within allocated cost and schedule and within budget.

·        Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.

·        Assist with Software and Hardware deployment of 911 Related computer equipment at the direction of the PPD IT and 911 Directors

·        Assist with problem resolution of 911 Related hardware and software when requested

·        Participate in testing of 911-related hardware and software when necessary.

·        Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systems

Skills/experience of the assigned staff:

·        Minimum 8+ years of increasingly responsible experience, with at least five years of managing increasingly complex systems in a technical environment. Able to work effectively and efficiently toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related technologies

·        Deep knowledge of principles, practices and theories in technology.

·        Broad-based knowledge of IT solution lifecycles and environments

·        Software development lifecycle

·        Networking and Security

·        Technology and Application Architecture

·        Computerized system validation (CSV) strategies and standards

·        Disaster Recovery and Continuity of Operations

·        Operating System Management

·        Database Technology