Technical Production Support Analyst MuleSoft Application

Hello,

Zenosys is looking Technical Production Support Analysts MuleSoft Application client New York NY If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title Technical Production Support Analysts MuleSoft Application

Location- New York NY Hybrid)

Duration 12+ Months Contracts Highly Chance to Extend

If you are interested, please provide the following details along with the updated resume to speed up the interview process.

Full Legal Name as mentioned in Drivers' license:

Current Location:

Willing to relocate to the specified work location:

Currently on a project or actively looking:

Availability for interview:

Availability to join the project:

Date of Birth (Month/Date):

Visa Status:

Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

LinkedIn address

Work Auth Status: this may be contract to hire after 6 months. This position will not offer employment sponsorship now or in the future.
Project description:
Monitor MuleSoft applications and integrations to ensure continuous availability and optimal performance

Troubleshoot and resolve non-technical issues related to MuleSoft applications promptly, engaging with developers for technical assistance as needed to minimize business disruptions
Project Start: ASAP

Project Duration: Long term contract

Special Skills/Certs: Strong experience in application support 4+ years, MuleSoft (knowledge with applications does not have to be expert as there are team members that cover most of the Mulesoft expertise but some experience), scripting languages, API management. Experience working with financial applications would be major plus but not required.

Resume length: 4 pages max

Job Description

We are seeking a dedicated Technical Production Support Analyst to maintain the smooth operation of our critical business applications and financial systems. This position is full-time, long-term contract opportunity that is fully remote.

This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.

What You ll Do

• Monitor MuleSoft applications and integrations to ensure continuous availability and optimal performance
• Troubleshoot and resolve non-technical issues related to MuleSoft applications promptly, engaging with developers for technical assistance as needed to minimize business disruptions
• Collaborate with development teams to test and implement bug fixes and enhancements to MuleSoft integrations
• Perform root cause analysis for recurring issues and implement long-term solutions
• Ensure compliance with organizational policies and standards for integration processes
• Maintain documentation for support procedures and integration workflows
• Provide 24x7 on-call support as part of a rotating schedule
• Communicate and escalate application-related problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Provide production support for existing financial systems and applications
• Perform unit and regression testing to ensure systems are functioning as intended
• Maintain logs to keep track of production support related priorities.
• Ensure quality standards are maintained, including proper version control
• Perform end-to-end change request/change management processes, ensuring all changes are documented, approved, and implemented without impacting business continuity
• Manage production release cycles including planning, scheduling, coordination, and stakeholder communication
• Exhibit strong communication skills to work with internal and external teams, vendors, and stakeholders
• Perform with a positive attitude and foster a culture of learning and improvement
• Assess customer/employee IT knowledge levels and deal with difficult callers effectively

What You ll Need

Required:

• Bachelor's or Associate's Degree in Information Technology or related field, or equivalent experience
• 3-5 years of experience in application or production support.
• Familiarity with banking operations and regulations to ensure compliance
• Understanding of financial data and its implications
• Strong understanding of MuleSoft architecture and components, including Anypoint Platform
• Experience with API management and integration design patterns
• Proficiency in troubleshooting and resolving integration issues
• Understanding of data warehousing concepts and architecture
• Experience in ETL tools like Discovery Hub, Informatica, etc.
• Experience with web technologies like IIS, Apache Tomcat, HTML, CSS, JavaScript, and server-side languages such as Java and .NET
• Experience with Unix/Linux command line, SQL Server, and Windows Server environments
• Exposure to scripting languages (e.g., Windows batch, Unix shell, PowerShell)
• Knowledge of database technologies such as MS SQL/Oracle PL/SQL and ETL tools
• Experience with scheduling tools like Cybermation, Autosys, etc.
• Experience in troubleshooting and resolving issues related to ETL processes
• Familiarity with Ticketing tools like Service Now and understanding of ITIL
• Experience in managing projects or familiarity with project management methodologies
• Proficiency in change management practices and processes
• Background in quality assurance or testing methodologies
• Strong skills in technical writing for creating comprehensive documentation
• Ability to manage customer relationships and handle difficult callers effectively
• Understanding of security protocols and practices, particularly in banking operations
• Willingness to learn and adapt to new technologies and systems
• Willingness to work some nights and weekends on an as-needed basis

If interested Please send me your resume at

Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web: