Sr. IT Asset Management (ITAM) Specialist, Governance

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle , Paze , and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Role Overview

We are seeking a pragmatic and execution-focused Sr. IT Asset Management (ITAM) Specialist, Governance to embed governance controls directly into day-to-day IT asset lifecycle operations while strengthening CMDB data integrity and CSDM alignment.

This role ensures that asset lifecycle processes, CMDB data structures, and service model relationships are accurate, controlled, and operationally sustainable. The ITAM Governance Lead partners closely with IT Operations, ServiceNow platform teams, Engineering, Procurement, and Finance to improve asset accountability, configuration data quality, and service mapping reliability.

The position serves as the operational bridge between ITAM execution, CMDB governance, and enterprise service data standards.

Key Responsibilities

Operational Governance Execution

• Embed ITAM controls within procurement, provisioning, deployment, transfer, and retirement workflows.
• Monitor adherence to lifecycle processes and intervene when deviations occur.
• Conduct recurring operational control reviews to ensure asset traceability and policy compliance.
• Ensure lifecycle transactions are accurately reflected in ITAM and CMDB systems.

CMDB Data Governance & Service

• Partner with CMDB and platform owners to define and enforce data quality standards for configuration items (CIs).
• Establish reconciliation routines between asset records and corresponding CIs.
• Monitor and remediate data integrity issues including duplicate records, orphaned CIs, incomplete attributes, and ownership gaps.
• Define control checkpoints to ensure asset and CI records remain synchronized throughout the lifecycle.
• Ensure asset and configuration data align with the Common Service Data Model (CSDM) framework.
• Validate correct CI class usage, service relationships, and ownership mappings within ServiceNow.
• Collaborate with Service Owners and ServiceNow platform teams to maintain accurate service-to-asset relationships.
• Support initiatives that improve service visibility, impact analysis accuracy, and operational resilience through clean service data.

Policy Implementation & Enforcement

• Translate enterprise ITAM and CMDB governance policies into operational procedures and job aids.
• Enforce standards across hardware, infrastructure assets, and end-user devices.
• Partner with operational leaders to remediate control gaps and institutionalize corrective actions.

Asset & Configuration Data Integrity

• Oversee accuracy of ITAM and CMDB data across platforms (e.g., ServiceNow HAM and CMDB).
• Establish reconciliation between procurement systems, financial records, discovery tools, and asset repositories.
• Drive data quality initiatives to improve lifecycle transparency and service reliability.

Audit & Control Support

• Support internal and external audits by providing evidence of asset lifecycle controls and CMDB data governance practices.
• Maintain documentation of control procedures and remediation tracking.
• Address audit findings related to asset accountability, configuration integrity, or service model compliance.

Metrics & Continuous Improvement

• Define and monitor KPIs including:
  
  • Inventory and CI accuracy rates
  • Asset-to-CI reconciliation rates
  • CSDM alignment compliance
  • Data completeness and ownership coverage
  • Lifecycle transaction timeliness
• Provide recurring governance reporting to IT and platform leadership.
• Identify systemic control weaknesses and implement sustainable process improvements.

Cross-Functional Coordination

• Work closely with IT Operations, Infrastructure, Client Computing, ServiceNow Platform Teams, Service Owners, Procurement, and Finance.
• Serve as escalation point for asset and CMDB governance issues.
• Promote accountability for data ownership and lifecycle accuracy across operational teams.

Qualifications & Experience

• Bachelor's degree in information technology, Business Administration, or related field (or equivalent work experience).
• 5+ years of experience in IT Asset Management, CMDB governance, IT Operations, or related disciplines.
• Experience embedding governance controls into operational workflows
• Strong understanding of end-to-end asset lifecycle management.
• Hands-on experience with ServiceNow ITAM and CMDB data models.
• Working knowledge of the Common Service Data Model (CSDM) framework and service mapping principles.
• Experience performing asset-to-CI reconciliation and data quality remediation.
• Familiarity with ITIL and configuration management practices.
• Experience supporting audits in regulated or control-driven environments.
• Strong analytical skills with the ability to interpret operational and configuration data.
• Ability to influence cross-functional teams without formal authority.

Preferred Qualifications

• ITIL v4 certification
• ServiceNow HAM/SAM and/or CMDB certification
• Experience implementing or maturing CSDM adoption
• Experience in enterprise-scale IT operations environments

Physical Requirements

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work will require standing, walking, kneeling, bending and reaching to identify asset information on fixed hardware. Must be able to lift up to 50 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Early Warning Services is an affirmative action and equal opportunity employer.

The base pay scale for this position in:
Phoenix, AZ in USD per hour is: $84,000 - $105,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage -Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan -Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify .