IT Asset MAnager

One of our clients is looking for the position of   B004 - BSA - Master  - IT Asset based on following skills:

**Hybrid position--DMV area**

Key responsibilities

1.            Strategic Deployment & Requirements Definition

·         Collaborate with IT support teams, procurement, and business stakeholders to define hardware requirements, standards, and deployment scope aligned with business objectives.

·         Translate user needs and operational constraints into detailed deployment plans and system/process specifications.

·         Lead scheduling and execution of complex rollouts and hardware replacements, ensuring minimal disruption to business operations.

·         Track deployments and verify correct assignments, configuration, and documentation for audit and reporting purposes.

2.            Hardware Maintenance, Break/Fix & Vendor Liaison

·         Own the break/fix lifecycle as the primary point of contact: triage incidents, coordinate repairs, manage escalations, and verify resolution.

·         Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts.

·         Manage vendor relationships for warranty and repair services, negotiating terms and ensuring contractual compliance.

·         Define and document technical and process requirements for maintenance workflows, integrating with ITSM and ITAM systems.

3.            Offboarding & Secure Asset Recovery

·         Lead hardware retrieval and sanitization processes during offboarding, ensuring assets are collected, inspected, securely wiped, and dispositioned.

·         Maintain and improve offboarding procedures in partnership with HR, IT, and department leads; ensure completeness and timeliness.

·         Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets.

4.            Loaner/Temporary Device Program Management

·         Design and operate a scalable loaner-device program, including policy, allocation workflows, and inventory controls.

·         Ensure loaner devices are provisioned, maintained, security-hardened, and validated before issuance; enforce return procedures.

•             Monitor program KPIs and optimize processes to minimize downtime and cost.

5.            Lifecycle Management & Process Ownership

·         Manage hardware through its full lifecycle: acquisition, inventory, maintenance, refresh/upgrade, decommissioning, and disposal.

·         Establish lifecycle policies, retention thresholds, and refresh schedules; align practices with ITAM best practices and organizational goals.

•             Oversee secure disposal and recycling, ensuring data destruction and environmental compliance.

6.            Systems, Reporting & Continuous Improvement

·         Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements.

·         Author detailed functional design documents, process flows, runbooks, and configuration specifications for ITAM integrations.

·         Track assets and generate advanced reports and dashboards on utilization, deployments, break/fix trends, offboarding completeness, and lifecycle status to inform decision-making.

·         Analyze trends, identify opportunities for optimization and cost savings, and lead continuous improvement initiatives.

7.            Governance, Compliance & Stakeholder Communication

·         Ensure hardware activities comply with organizational policies, security standards, and regulatory requirements.

·         Define, document, and communicate hardware policies and procedures; provide stakeholder training and governance oversight.

·         Act as the bridge between business and IT: gather requirements, drive consensus, and ensure implemented solutions meet business needs.

·         Provide subject-matter expertise during audits and support remediation of any compliance findings.

Key performance indicators (KPIs)

·         Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria.

·         Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service.

·         Offboarding Compliance: Percentage of hardware assets collected, inspected, and logged during offboarding.

·         Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue.

·         Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions).

·         Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits.

·         Compliance Rate: Percentage of assets meeting security and policy standards.

Required / desired skills and experience

·         12+ years’ progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.)

·         10+ years’ experience working with ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and configuration specifications.

·         Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks.

·         Strong experience with vendor management, warranty coordination, and third-party service negotiations.

·         Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle (requirements → implementation → validation → support).

·         Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions.

·         Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects.

·         Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT.

·         Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.

·         Bachelor’s degree in IT, Information Systems, Business, or related field preferred; or equivalent experience (minimum 15–20 years’ relevant experience may substitute).

·         Professional certifications: ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent.

Other competencies and expectations

·         Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.

·         Able to author white papers, solution recommendations, and business cases to support program investments and strategic initiatives.

·         Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.

·         Demonstrable track record of improving hardware reliability, reducing costs, and raising compliance and documentation standards.

·         IAITAM certifications (HAM or CHAMP )

The successful candidate may have to undergo a drug test and background check.

Sincerely,

Rakhi Ankush

Digitek Software, Inc.

650 Radio Drive, Lewis Center, OH 43035 Tel No: ext. 3137

Email