800344 - COM - Product Specialist 5/ PS5

Description

Position Overview

The Department of Commerce seeks an experienced Product Specialist 5 to serve as the technical expert and operational leader for our COTS (Commercial Off-The-Shelf) product portfolio. This critical role bridges our business operations and the Office of Information Technology (OIT), ensuring commerce applications run efficiently across on-premises and cloud environments. You will be the primary technical authority for building, deploying, and managing mission-critical solutions while collaborating with OIT''s Server, Storage, Networking, Security, and Infrastructure teams.

Core Responsibilities

COTS Product Lifecycle Management

·       Own complete lifecycle from evaluation through deployment and operational support

·       Design and execute deployments across Windows Server, Active Directory, and Azure/AWS platforms

·       Configure Tomcat/IIS middleware and implement SAML authentication solutions

·       Manage OPSWAT Meta Defender for advanced threat prevention and data sanitization

·       Develop automation scripts and standardized deployment procedures

Vendor Collaboration & Partnership [Key responsibility - Guide Vendors]

·       Guide and oversee vendor relationships for all COTS products, ensuring alignment with Department objectives and technical standards from operational perspective

·       Coordinate vendor support escalations and manage SLA compliance

·       Direct vendor resources during implementations, upgrades, and critical incidents

·       Ensure knowledge transfer from vendors to internal team members

Cross-Team Collaboration with OIT [Key responsibility - Serve as Liaison to Das/OIT]

·       Partner with DAS Server team for capacity planning and infrastructure provisioning

·       Coordinate with DAS Storage team for SAN/NAS allocation and backup strategies

·       Define networking requirements, firewall rules, and WAF policies with Security teams

·       Manage F5 load balancer configurations and TLS/SSL certificate lifecycle

·       Work with Security team on OPSWAT Meta Defender policies for file sanitization and malware prevention

·       Participate in change advisory boards and enterprise architecture decisions

·       Serve as Department''s primary operational/technical liaison to all OIT teams

·       Represent Department interests in enterprise technology decisions and roadmap planning

·       Bridge communication gaps between business stakeholders and OIT technical teams

·       Facilitate bi-directional knowledge sharing and establish collaborative workflows

·       Champion Department requirements in OIT governance forums and architecture reviews

Operational Excellence

·       Provide tier 3 support and lead root cause analysis for production incidents

·       Monitor system health, performance metrics, and capacity trends

·       Maintain 24/7 readiness through on-call rotation and incident response

·       Manage OPSWAT Meta Defender operations including scanning engines and policy updates

·       Coordinate patch management and upgrades with minimal business disruption

·       Develop comprehensive runbooks and disaster recovery procedures

Security & Data Protection

·       Configure and maintain OPSWAT Meta Defender for multi-scanning and content disarm/reconstruction

·       Implement file upload security policies and quarantine procedures

·       Monitor threat detection logs and coordinate incident response with Security team

·       Ensure secure file transfers and data sanitization for commerce transactions

·       Manage integration between Meta Defender and commerce applications

Technical Leadership & Infrastructure Planning [Key responsibility - Mentor It Team]

·       Function as Technical SME for enterprise COTS implementations

·       Translate business requirements into technical specifications for OIT teams

·       Document architectures, data flows, network topologies, and integration points

·       Design high-availability and disaster recovery solutions

·       Ensure compliance with state and federal security standards

·       Mentor junior and mid-level IT team members in technical skills and best practices

·       Develop and deliver training/knowledge transfer programs for COTS products and enterprise technologies

·       Create knowledge repositories and maintain technical documentation standards

·       Lead technical brown bags and knowledge-sharing sessions

·       Foster a culture of continuous learning and professional development

·       Provide technical growth paths for team members

Required Technical Competencies

Infrastructure & Platform Skills

·       Expert Windows Server administration and Active Directory management

·       Proficiency with Tomcat/IIS middleware configuration and optimization

·       Experience with OPSWAT Meta Defender deployment and administration

·       Hands-on experience with Azure/AWS (including GovCloud)

·       Strong understanding of virtualization and containerization

Networking & Security Skills

·       Experience with firewall rules, ACLs, and network traffic analysis

·       Knowledge of F5 load balancers and WAF protection strategies

·       Expertise in TLS/SSL certificates and SAML authentication

·       Understanding of file-based threat detection and data sanitization

·       Experience with multi-AV scanning and CDR (Content Disarm &Reconstruction)

·       Knowledge of security protocols and compliance requirements

Operational & Collaboration Skills

·       Proven track record managing high-availability production environments

·       Experience with ITIL processes and ServiceNow or similar ticketing systems

·       Exceptional cross-team collaboration and stakeholder communication abilities

·       Strong troubleshooting and root cause analysis capabilities

·       Success working in government or regulated environments

·       Experience managing vendor relationships and technical escalations