Network Administrator

The Company

We are a well-established organization committed to delivering reliable, secure, and high-performing technology infrastructure that supports our business operations across multiple locations. Our team values innovation, collaboration, and a hands-on approach to solving complex technical challenges.

Overview

The Network Administrator will be responsible for the setup, configuration, and support of internal and/or external LAN/WAN/MAN/CAN network configurations. Troubleshoots network performance issues internally or externally with vendors/carriers. Maintains the ISD department's BCP and DR plans for network operations. Recommends upgrades, patches, and new applications/equipment. Provides technical support/guidance to end users.

We currently operate on Cisco routers and switches and are in the process of transitioning to Versa SD-WAN. Candidates with direct Versa experience are strongly preferred; candidates who have led or supported a network transition to or from Cisco will also be considered.

Responsibilities include, but are not limited to:

• Configure and install various network devices and services (i.e., routers, switches, firewalls, VPN, QOS, load balancers, SNMP, IPAM, etc.)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Monitor performance and ensure system availability and reliability uptime as close to 100% as possible. Monitor system resource utilization, trending, and capacity planning
• Provide Level 1 (phone support) and Level 2 (deskside support) troubleshooting for issues involving carriers, vendors, and end users
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Document network operating procedures and data communications equipment configurations
• Maintain inventory of data communications equipment; report service disruptions to Telco and work with Telco to restore service
• Interface with data communications equipment providers to properly configure equipment and correct equipment malfunctions
• Provide input to the design, development, and implementation of operational activities relating to networks
• Maintain day-to-day logs of service disruptions
• Support the organization's transition from Cisco infrastructure to Versa SD-WAN, including configuration, testing, and troubleshooting during cutover

Requirements

Required Skills:

• Knowledge of Layer 2 switching and Layer 3 routing protocols, including BGP
• Experience with Enterprise Cisco routers, switches, VOIP, VPN, wireless technologies, QOS, and firewalls
• Experience with Versa SD-WAN strongly preferred; experience migrating a network to or from Cisco (any SD-WAN platform) will also be considered
• Excellent verbal and written communication skills
• Demonstrated strength in statistical/analytical tools for system monitoring

Required Experience:

• High School diploma or GED and a minimum of 3 years of related experience in data network configuration and troubleshooting in a professional data center environment
• Cisco Certified Network Associate (CCNA) — Routing and Switching
• Bachelor's Degree in Computer Science, MIS, or related field preferred

Total Rewards Summary

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.