AI Software Engineer II

Overview

Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers! We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.

As an AI Software Engineer II in the Microsoft Dynamics Customer Experience Applications team, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both software engineering and AI skills. You'll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges.

In this role, you are expected to demonstrate strong software engineering fundamentals -including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members.

We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Responsibilities

As software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You'll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include:

• Envision, Design, implement, test, deploy, maintain, and improve our software components and services
• Develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
• Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
• Embrace and use state-of-the-art new technologies
• Participate in technical discussions and bring new ideas on the table
• Own quality of your code
• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
• Develop software that empowers customers to optimize their business processes
• Author internal tools that improve the teams' quality and productivity
• Contribute to the positive, solution focused and creative team spirit
• Support less experienced team members in their progress and development

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Experience in data pipeline, data modeling and analytics
• 3+ years of professional and balanced full stack experience building cloud applications focused on front end and backend development using technologies like React/JavaScript/TypeScript/CSS/HTML and C#.
• Experience delivering Dynamics 365 and/or Power Platform solutions.
• 2+ years of experience with GenAI, LLMs, or agentic systems
• Experienced in architecting, building, and maintaining UX component libraries that adhere to modern web standards.
• Experience with design and implementation of enterprise-scale services.
• Excellent verbal, written, and cross-team collaboration skills are essential to succeed in this role.
• A strong team player and collaborator, across time zones and diverse stakeholder groups.
• Passion for improving software quality and engineering excellence.
• Experience in developing, debugging, and supporting code in object-oriented languages and database querying languages.
• Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.
• Experience in developing and debugging product and test code within a micro-services architecture.

#BIC

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.