Role Overview
Business Systems Analyst Lead supporting Home Lending Originations (First Mortgage & Home Equity) within a financial services environment. This role focuses on solving complex business problems, driving system configuration, and translating business needs into technical solutions while working across multiple Agile teams.
Key Responsibilities
• Partner with multiple Agile teams (minimum 2 crews) to support delivery
• Participate in Agile ceremonies (daily stand-ups, retrospectives, demos)
• Analyze business requirements and translate into functional/technical solutions
• Perform system configuration changes within Empower LOS
• Track and manage user stories and requirements using ADO and JIRA
• Evaluate system functionality, workflows, and process improvements
• Conduct impact analysis and recommend system enhancements
• Support testing efforts and validate business outcomes
• Escalate risks/issues to appropriate stakeholders (PO, Tech Lead, Scrum Master)
• Provide coaching, mentoring, and guidance to team members
• Collaborate with cross-functional teams across multiple time zones
Technical Skills
Must Have
• Empower Configuration (Intermediate to Expert)
• Empower LOS (Loan Origination System)
• ADO (Azure DevOps) – story/requirement tracking
• JIRA – backlog/story tracking
• Microsoft Office (Excel, PowerPoint, Word)
• Strong understanding of system functionality and business workflows
Nice to Have
• Postman