Technology Operations Specialist


Resourcesoft, Inc.
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Job Details
Skills
- Salesforce
- Okta
- Azure AD
- Drupal
- Freshdesk
- SQL
- Excel
- MDM
- Identity Management
- SSO
- CRM
- Data Governance
- Helpdesk
- Technical Documentation
- Cybersecurity
- SOP
- Workflow Design
- CMS
- Asset Management
Summary
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5 or more years of experience in enterprise technology operations and Salesforce administration.
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Proficiency in Data Governance, Okta, and Azure Active Directory identity management.
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Experience with Freshdesk, ServiceNow, or Jira Service Management ticketing platforms.
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Experience in Drupal CMS website administration and platform security patching.
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Experience with Mobile Device Management (MDM) platforms and IT asset inventory.
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Experience in SQL database querying and advanced Microsoft Excel data analysis.
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Excellent verbal and written communication skills.
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Manage Salesforce CRM environments, operational dashboards, and data quality initiatives.
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Administer identity services including Single Sign-On, user provisioning, and access reviews.
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Execute helpdesk operations, ticket triage, and technical support across the organization.
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Design technical documentation, Standard Operating Procedures, and process workflows.
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Oversee website maintenance, platform enhancements, and content management systems.
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Implement cybersecurity monitoring, risk mitigation, and vulnerability remediation activities.
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Monitor hardware inventory, software licenses, and mobile device management configurations.
- Dice Id: 10117734
- Position Id: 21577-27990-
- Posted 2 hours ago
Company Info
About Resourcesoft, Inc.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
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