Concur Travel & expense Specialist || Boston, MA (Onsite)

Role: Concur Travel & Expense Specialist
Location: Boston, MA (Onsite)
Duration: 6+ months contract

Job Summary

• Concur Expense System Administrator experience to manage configurations, workflows, and user access, with oversight of Travel and PCARD programs.
• Troubleshoot and work with Concur to resolve problems.
• Troubleshooting the Concur issues and providing timely resolution for issues faced by end users.
• 8-10 years of hands-on experience within Concur processing expense reports, supporting T&E operations, and corporate card administration.
• Strong attention to detail and ability to manage high volume transaction processing with accuracy and consistency.
• Effective communication skills with the ability to support T&E.
• Liaison with other teams, Coordination with Offshore Teams for custom development.
• Process and review expense reports for accuracy, completeness, and policy compliance within defined service level timelines
• Respond to employee inquiries related to expense submissions, reimbursements and system access.
• Coordinate with Finance, Accounting and IT Counterparts.
• Troubleshooting the production issues on Concur and providing timely resolution for issues faced by end users.
• Apply established travel and expense policies during expense review and approval workflows.
• Maintain accurate documentation to support internal controls, SOX compliance and audit readiness.
• Support corporate card program operations, including cardholder setup, transaction research and exception resolution.
• Serve as a day-to-day coordination point for T&E processing teams, providing guidance on queue prioritization and issue resolution.
• Participate in process improvement initiatives, including system enhancements, documentation updates, and workflow redesign efforts.
• Document recurring tasks and build a knowledge base of common issues and resolutions.