Who are we:
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?Supporting IT equipment in a large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands supports networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets, including asset auditingAbility to research and follow appropriate KB articlesVarious other tasks associated with desk-side servicesMay need to be available to provide support at other client locations as neededOther duties as assignedWork assigned schedule for 1st Shift, 4-day, 10-hour shift (Friday - Monday, 9 AM - 7:30 PM).
What you'll get:Work with brilliant minds, often within a global capacity.Comprehensive Benefits packages include 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more.Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different:Brazilian and privately owned company.Agility, flexibility, and innovation are in our DNA.Flat organizational structure, which enables faster communication and decision-making.
What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardwareAble to always uphold a positive attitude, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenges, rapid-response user supportProven ability to balance, prioritize, and organize multiple tasksDesired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you'll getWork with brilliant minds, often within a global capacity.Comprehensive Benefits packages include 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more.Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10106616
- Position Id: 64107
- Posted 17 days ago
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