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Senior Product Manager

Washington, DC, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Stakeholder Engagement
Stakeholder Management
Workflow Management
Help Desk
Change Management
Incident Management
Product Management
Requirements Elicitation
Data Analysis
KPI
Decision-making
User Stories
Writing
Agile
Scrum
ServiceNow
Communication
Service Desk
Management
Product Strategy
Roadmaps
IT Service Management
Collaboration
IT Security
Regulatory Compliance
Personas
User Research
Mapping
Workflow

Summary

Project Description :

We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization, and roadmap of an enterprise workflow management platform. This role will partner with cross-functional teams to deliver streamlined, user-centric solutions for how employees request services, resolve incidents, and fulfill mission-critical operational needs.

ship required

Qualification Requirements :

Minimum 6 years of direct product management experience, with at least 3 years managing enterprise platforms
Proficiency in requirements gathering, data analysis, and KPI-driven prioritization and decision making
Expertise in stakeholder management
Proficiency in user story writing and backlog management
Experience with Agile/Scrum delivery methodologies
Proven experience delivering user-centric workflow management solutions
Deep understanding of ITSM principles and frameworks
Experience managing helpdesk/service desk operations and workflows
Knowledge of change management and incident management processes
Experience working with ServiceNow

Skills Requirements :

Enterprise platform product management
Requirements gathering and data analysis
KPI-driven decision making and prioritization
User story writing and backlog management
Agile/Scrum methodologies
ITSM principles and frameworks
ServiceNow
Stakeholder communication (technical and non-technical)
User research and journey mapping
Workflow and service desk operations

Responsibilities :

Manage the end-to-end product strategy and roadmap for the platform
Partner with teams to define and deliver core foundational workflows and capabilities for ITSM
Collaborate with business, IT, security, and compliance teams to gather requirements and translate them into clear product specifications and priorities
Deeply understand user needs and pain points across different personas to drive intuitive, scalable, and compliant solutions
Lead discovery efforts including user research, journey mapping, and workflow design
Balance short-term delivery with long-term platform strategy to support scalable solutions
Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
Communicate product vision, progress, and tradeoffs clearly to both technical and non-technical stakeholders

Job ID : 1552

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10301578
Position Id: 1552
Posted 2 hours ago

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