Mac Desktop Support Engineer

job summary:

A Mac Desktop Support Engineer provides hands-on technical support for macOS devices and end users in an enterprise environment. This role is primarily focused on supporting users day to day, resolving issues quickly and effectively, and ensuring a reliable, secure, and well-performing macOS experience. A smaller portion of the role involves contributing to engineering and improvement work in partnership with a dedicated architecture and engineering team.

location: Boston, Massachusetts

job type: Contract

salary: $50 - 51 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

End User Support (Primary Focus - ~75%)

- Provide Tier 2/3 support for macOS users, both remotely and in person.

- Diagnose and resolve hardware, software, OS, and application issues on macOS devices.

- Support user productivity tools, peripherals, printers, displays, docking stations, and collaboration software.

- Troubleshoot connectivity issues including Wi Fi, VPN, Bluetooth, DNS, and general network access.

- Perform macOS installs, upgrades, configuration, and ongoing maintenance.

- Follow security best practices and assist with enforcing macOS security controls.

- Deliver clear, user friendly communication and guidance to technical and non technical users.

- Partner with Service Desk teams to handle escalations and recurring issues.

Engineering & Continuous Improvement (Secondary Focus - ~25%)

- Contribute to macOS engineering initiatives defined by the central architecture and engineering team.

- Assist with standard builds, tooling improvements, and endpoint management enhancements.

- Use scripting and automation to reduce manual effort and improve reliability.

- Help document procedures, troubleshooting steps, and known issues.

- Provide operational feedback to architects and engineers based on real world support experience.

qualifications:

macOS Expertise

- Strong hands on experience supporting macOS in an enterprise environment.

- Deep understanding of macOS configuration, troubleshooting, performance tuning, and security.

- Familiarity with common macOS tools, logs, and diagnostic methods.

Networking Fundamentals

- Working knowledge of enterprise networking concepts relevant to endpoint support.

- Ability to troubleshoot Wi Fi, VPN, DNS, DHCP, firewall, and proxy-related issues affecting macOS devices.

Scripting & Automation

- Practical experience with scripting tools such as Bash, Python, AppleScript, or Automator.

- Ability to create or modify scripts to assist with installs, configuration, troubleshooting, or reporting.

Communication & Collaboration

- Strong customer service mindset with the ability to support demanding end users.

- Clear and professional written and verbal communication skills.

- Comfortable working closely with Service Desk, Windows, Network, Security, and Engineering teams.

Problem Solving

- Methodical approach to diagnosing and resolving issues using logs, diagnostics, and testing.

- Ability to identify recurring problems and contribute to long term fixes rather than one off solutions.

Nice to Have

- Experience supporting Windows endpoints, including SCCM and Intune, is a strong plus.

- Experience in hybrid or mixed OS enterprise environments.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.