Help Desk Support Specialist
Stellar Professionals LLC
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Job Details
Skills
- Desktop
- Active-Directory
- Imaging
- Inventory
- Office365
- Hardware
- Troubleshooting
Summary
Position Details
Location: Atlanta, GA
Work Arrangement: Onsite
< data-path-to-node="9" dir="ltr">About the RoleWe are seeking an experienced Senior Help Desk Support Specialist to join our IT Infrastructure team. In this position, you will provide Tier I and Tier II technical support, both remotely and desk-side, to resolve computer hardware, software, and operational issues. You will be responsible for provisioning, configuring, maintaining, and troubleshooting desktop environments and agency infrastructure.
< data-path-to-node="11" dir="ltr">Key Responsibilities-
Provide online and desk-side IT helpdesk services to resolve operational, application, and hardware issues.
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Manage end-user support requests, incident tickets, and system request processes.
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Perform desktop imaging, machine deployments, software installations, and inventory management.
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Handle printer installations, toner replacements, and print server administration.
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Maintain system documentation, user guides, and performance reporting using Microsoft Office.
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Required Skills:
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Desktop Support: 2+ years supporting Windows workstations, Office 365, and Adobe Professional
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Directory & System Services: 2+ years of experience with Active Directory
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Hardware & Maintenance: 2+ years handling desktop imaging management, machine deployment, and inventory tracking
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Print Management: 2+ years managing printer setups, toner replacements, and print server support
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Customer Service: 2+ years delivering strong interpersonal, written, and verbal desk-side technical support
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Preferred (Highly Desired) Skills:
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Ticketing Systems: Experience using ServiceNow for incident reporting and request management
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Collaboration Tools: 2+ years supporting Microsoft SharePoint
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Frameworks & Certifications: Knowledge of ITIL Service Management concepts or CCNA certification
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Virtual Interview: Web-cam interview
- Dice Id: 91138038
- Position Id: 12465-13875-1793984447
- Posted 1 hour ago
Company Info
Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.
Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.
Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
