Manage eCommerce projects through requirements, planning, development, testing, launch, and post-launch support.
Develop and maintain project plans, timelines, milestones, budgets, resource plans, risks, dependencies, and status reports.
Lead Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
Manage project scope, requirements, priorities, timelines, and change requests.
Identify and proactively manage project risks, issues, dependencies, and escalations.
Coordinate onsite and offshore teams, ensuring effective communication, task allocation, quality, and timely delivery.
Provide regular project updates to leadership and stakeholders, including progress, risks, decisions, and recovery plans.
Coordinate across design, development, QA, security, infrastructure, and production-support teams.
Manage release planning, go-live readiness, cutover, rollback plans, hypercare, and post-launch activities.
Monitor post-launch issues, site performance, checkout errors, conversion funnel behavior, and customer-service impacts.
Work closely with technical teams on APIs, system integrations, cloud environments, CI/CD, security, performance, data flows, and production support.
Understand and manage key eCommerce customer journeys, including product search, browsing, product pages, cart, checkout, payments, shipping, order tracking, returns, promotions, loyalty, and customer accounts.
10+ years of experience in Technical Project Management, Program Management, Delivery Management, or Scrum leadership.
6+ years of experience delivering eCommerce projects.
Strong experience managing Agile/Scrum projects and cross-functional technical teams.
Experience coordinating onsite and offshore delivery teams.
Strong understanding of eCommerce platforms, systems integration, APIs, and customer journeys.
Experience with project planning, risk management, dependencies, scope, budgets, and delivery timelines.
Experience with release management, production support, go-live, and post-launch activities.
Understanding of cloud platforms, CI/CD, security, performance, and technical data flows.
Excellent communication, stakeholder management, leadership, and coordination skills.
Ability to manage multiple priorities, work under tight deadlines, and proactively handle project risks and escalations.
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