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Production Support Analyst

Hybrid in Dallas, TX, US • Posted 1 day ago • Updated 1 day ago

Full Time

Hybrid

Depends on Experience

CitiusTech

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Kubernetes
Java
Production Support
SQL
Microsoft Azure
Unix

Summary

5 years of strong production support (L1/L2) experience.
Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
Take ownership of user problems and be proactive when dealing with user issues.
Monitor all s and report any issue that may significantly impact the business.
Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
Issue and query resolution.
Willing to work in 24x7 shifts on rotational basis.
Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
Conduct root-cause analysis and propose a corrective action plan.
Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
Ensure on-time delivery of all assigned tasks incidents, problem tickets, etc.
Experience in handling Critical Incidents (P1 and P2) and Bridge call.
Adhere to the defined support delivery process/guidelines.
Problem Management, Incident Management, Change Management, SLA Compliance.
Excellent interpersonal skills, team player, proactive, self-starter and motivated.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10482231
Position Id: 9039950
Posted 1 day ago

Company Info

About CitiusTech

At CitiusTech, we believe human life is at the heart of the healthcare ecosystem. We’re using all our resources; our people, our business, our technology, our investments, and our creativity to make healthcare better for all – efficient, effective, equitable.

We are CitiusTech, the digital vanguard, enabling MedTech, Health Plans, Providers, and Life Sciences organizations to power healthcare digital innovation, business transformation and industry-wide convergence through consulting, next-gen technologies, solutions, and products.

Our vision is to inspire new possibilities for the health ecosystem with technology and human ingenuity.

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Contact the job poster

Maria Saveriyar

Assistant Manager @ CitiusTech

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