Senior Enterprise Platform Administrator (ServiceNow & Atlassian)
New York City, NY, US • Posted 9 hours ago • Updated 9 hours agoFull Time
On-site
USD $115,000.00 - 130,000.00 per year
Soni Resources Group
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Job Details
Skills
- Management
- FOCUS
- Continuous Improvement
- Scalability
- Testing
- Data Archiving
- Auditing
- Workflow
- GitHub
- Jenkins
- Groovy
- Python
- Windows PowerShell
- Technical Drafting
- Roadmaps
- Stakeholder Engagement
- Finance
- Technical Support
- Documentation
- Training
- KPI
- Dashboard
- Reporting
- Tableau
- High Availability
- Data Migration
- Optimization
- Customization
- IO
- Microsoft Excel
- Scripting
- Agile
- Scrum
- Kanban
- IT Service Management
- Communication
- Identity Management
- Unix
- Linux
- Shell Scripting
- Performance Tuning
- Amazon Web Services
- Amazon EC2
- Remote Desktop Services
- Amazon RDS
- PostgreSQL
- Load Balancing
- Amazon EFS
- Virtual Private Cloud
- Computer Networking
- Database Administration
- DevOps
- MFT
- Computer Science
- Information Systems
- API
- SPM
- Axway
- Apptio
- Migration
- JIRA
- Confluence
- Atlassian
- Cloud Computing
- ServiceNow
- Portfolio Management
Summary
Role Title: Senior Enterprise Platform Administrator (ServiceNow & Atlassian)
Our client is seeking an experienced platform professional to own the administration, configuration, and evolution of enterprise work management platforms, with a primary focus on ServiceNow Strategic Portfolio Management (SPM) and Atlassian Jira/Confluence. This role is both technical and collaborative, balancing hands-on platform engineering with governance, stakeholder engagement, and continuous improvement.
You will partner closely with portfolio, finance, Agile enablement, and platform teams to deliver scalable, secure, and well-governed solutions that align to enterprise standards and business outcomes.
Core Responsibilities
Platform Administration & Reliability
Required Experience & Skills
Salary: $115,000 to $130,000 annually
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .
#SoniTech1
Our client is seeking an experienced platform professional to own the administration, configuration, and evolution of enterprise work management platforms, with a primary focus on ServiceNow Strategic Portfolio Management (SPM) and Atlassian Jira/Confluence. This role is both technical and collaborative, balancing hands-on platform engineering with governance, stakeholder engagement, and continuous improvement.
You will partner closely with portfolio, finance, Agile enablement, and platform teams to deliver scalable, secure, and well-governed solutions that align to enterprise standards and business outcomes.
Core Responsibilities
Platform Administration & Reliability
- Administer, configure, and support ServiceNow SPM, Jira, and Confluence (Data Center and Cloud)
- Ensure platform availability, performance, scalability, and security, including marketplace add-ons and integrations
- Lead platform upgrades, release impact assessments, testing, and health improvements
- Perform best-practice maintenance activities, including customization reduction, data archiving, and user/group audits
- Monitor system performance and execute proactive maintenance and optimization activities
- Configure workflows, projects, issue types, screens, fields, permissions, and automation across ServiceNow SPM and Jira
- Ensure alignment and synchronization between portfolio, delivery, and Agile tooling
- Implement and maintain integrations between Jira, ServiceNow SPM, DevOps tools (GitHub, Jenkins), and third-party plugins
- Develop scripts and automation using JQL, Groovy, Python, or PowerShell to enhance platform capabilities
- Define, document, and enforce governance standards, usage guidelines, and operating procedures
- Participate in technical design reviews and governance forums to ensure alignment with platform strategy
- Support demand intake, roadmap planning, prioritization, and delivery of platform enhancements
- Serve as an escalation point for platform issues, enhancements, and delivery initiatives
- Communicate platform changes, upgrades, and impacts to internal teams and external partners
- Build strong relationships across enterprise portfolio, finance, Agile, and technology teams
- Provide end-user support, troubleshooting, and post-implementation assistance
- Develop documentation, best practices, and training materials
- Deliver training sessions to users, administrators, and stakeholders to drive adoption and effective usage
- Define and track KPIs to measure platform health, adoption, and operational effectiveness
- Build and maintain dashboards, reports, and automation using ServiceNow reporting, JQL, Automation for Jira, and Tableau
- Continuously evaluate platform performance and implement improvements to support high availability
- Support and contribute to migration initiatives from Jira/Confluence Data Center to Atlassian Cloud
- Assist with data migration, validation, integration updates, and post-migration optimization
Required Experience & Skills
- 5+ years of hands-on experience with ServiceNow, including deep expertise in the Strategic Portfolio Management (SPM) module
- 5+ years of experience administering and customizing Jira and Confluence (Data Center)
- Strong understanding of Atlassian Cloud, Confluence Cloud, and Atlassian Organization administration
- Proficiency with JQL, scripting, and automation frameworks within Jira
- Experience with Jira add-ons such as ScriptRunner, JSU Automation, Agile Poker, draw.io, Better Excel Exporter, Bulk Clone, Power Scripts, and similar tools
- Solid understanding of Agile delivery frameworks (Scrum, Kanban) and ITSM processes
- Experience integrating Jira with DevOps toolchains and ServiceNow SPM
- Strong troubleshooting skills across ServiceNow, Jira, and Confluence platforms
- Excellent communication skills with the ability to explain technical concepts to diverse audiences
- Strong knowledge of platform security, permissions, and enterprise user management best practices
- Unix/Linux server administration, shell scripting, performance tuning, and troubleshooting
- AWS services including EC2, RDS/Aurora PostgreSQL, Elastic Load Balancing, EFS, VPC networking, and CloudWatch
- Experience collaborating with DBA, DevOps, and managed file transfer (Axway MFT) teams
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline
- Experience with system and API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Axway MFTs, Apptio, and enterprise data platforms
- Hands-on experience migrating from Jira/Confluence Data Center to Atlassian Cloud
- Atlassian certifications (Cloud or Data Center)
- ServiceNow Certified Implementation Specialist - Strategic Portfolio Management
Salary: $115,000 to $130,000 annually
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .
#SoniTech1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90999981
- Position Id: 13992
- Posted 9 hours ago
Company Info
About Soni Resources Group
Soni Resources Group is a premier staffing & recruitment company that is disrupting the human capital management space.
Headquartered in New York, we have presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights and a human touch.
We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities.
We are committed to creating environments where people are empowered to be their authentic selves.
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