SAP FICO Support Lead - Canada

SAP FICO Support Lead (Canada Remote)

The Role:

The SAP FICO Support Lead will be responsible for leading day-to-day production support of Enterprise Level SAP FICO and Procure to Pay (P2P, PTP) platforms within the organization. You will act as a lead to manage incident, problem and change resolution, oversee the support team, and drive service excellence across Operations, Procurement, Legal and Vendor/Customer Management.

Knowledge, Skills, and Abilities:

• 5-7 years of experience providing SAP Production Support (L2/L3) across FICO and Procure to Pay (P2P, PTP) modules within global entities.
• Prior experience working within a dedicated SAP Support team is strongly preferred, along with a genuine interest in continuing to build a career on a Support team.
• Experience troubleshooting and resolving issues across the PTP process, including integration points with FI-MM, AP, GR/IR
• Strong experience with incident, problem and change management processes (ITIL), including ticket triage, root cause analysis and resolution.
• Familiar with monitoring and supporting various P2P platforms that may include: Coupa, SAP Ariba, Esker, Oracle, etc., alongside SAP FICO.
• Must have experience supporting large Global companies or within Managed Services/Application Management Services (AMS) domains
• Experienced in working with business stakeholders and end users to triage issues, manage expectations, and drive timely resolution
• Strong Project/Program leadership experience, including managing a team of approximately 8 resources, with the ability to prioritize tickets, coordinate support resources, and report on SLA/KPI performance.
• Excellent communication skills, including client-facing experience, with the ability to engage confidently with all levels of business users and technology teams, including on-call and escalation support as needed.

Minimum Qualifications:

• Bachelor''s degree in accounting, finance or technology is preferred.
• 5-7 years of relevant experience in SAP support, production support or application management, focused on P2P, PTP and related technologies.
• Leadership capabilities in overseeing support teams or support operations for large global environments
• Strong experience within SAP FICO, specifically FI integration and configuration troubleshooting
• Experience within Media, Entertainment or related industries is a plus but not required
• Familiar with Vendor Management, Licensing, Legal, Compliance and Procurement is ideal