Technology Solutions Manager
International Software Systems, Inc
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- MUST work with Maryland State Department of Education
- security-related certification (Security+
- CISSP
- CISM
- or similar)
Summary
. Education Qualifications
Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience)
II. General Experiencea. minimum 5–7 years in technology solutions management or IT operations, including at least 2–3 years leading/supervising technical staff.
Demonstrated knowledge of case management/document management systems, call
center telephony/IVR platforms, and system architecture (Salesforce preferred) sufficient to direct and validate team deliverables.
Demonstrated experience with system performance monitoring, capacity planning, and optimization for high-volume environments, plus resilient architecture design
(failover, redundancy, disaster recovery/business continuity).
. Strong working knowledge of cybersecurity principles, secure configuration, vulnerability and incident response coordination, and vendor risk management; .
Responsibilities
Responsible for all technology systems the Contractor provides and operates under this Contract, including
the case management and document management solution, call center telephony and IVR system, and all integrations with MSDE systems (CCATS and the Salesforce/CCS Portals).
Ensure the Contractor's systems are operational, secure, compliant with State standards, and properly integrated with MSDE enterprise platforms
The Technology Solutions Manager serves as the Contractor's primary technical point of contact with MSDE IT and the CCATS/Portal system contractor and is responsible for coordinating the IVR-to CCATS integration from the Contractor's side.
Specialized / Preferred Experience
security-related certification (Security+, CISSP, CISM, or similar) strongly preferred.
- Dice Id: 10106963
- Position Id: 9086894
- Posted 1 day ago
Company Info
International Software Systems, Inc. (ISSI) stands as a prominent IT services provider in Greenbelt, Maryland. Our mission is to deliver exceptional solutions to a diverse range of clients, including Federal, State, Local, and Commercial organizations. With a remarkable history spanning 28 years, ISSI has made significant strides in the industry, establishing offices in California, Florida, and Dallas and offshore facilities in Hyderabad, India, to expand our global reach.
Client satisfaction is our paramount priority at ISSI. We take immense pride in being recognized as an Innovative, Strategic, Sustainable, and Insightful partner by our clients, rather than simply a vendor. Our guiding principle is elegantly simple "Customer First, Cheers Later!"
As a minority-owned small business, we exemplify a commitment to diversity and inclusivity. Our dedication to quality and excellence is evident through our ISO 9001:2015 and 27001:2013 certifications, as well as our CMMI Level 3 certification, attesting to our adherence to industry-leading standards and best practices.
We efficiently cater to various governmental and commercial projects through GSA MAS Schedule, CMS-SPARC, Seaport-e, MD State CATS+, Prince George's CATS, WSSC CATS, CIO-SP3, ITSSC II, and other channels. Additionally, our Minority Business Enterprise (MBE) certifications in Maryland and Virginia solidify our standing as a trusted and reliable partner in the industry.
At ISSI, we thrive on building strong relationships with our clients, always aiming to surpass their expectations by providing innovative solutions that drive their success. We believe in staying ahead of the technological curve, enabling us to adapt and flourish in an ever-evolving IT landscape.
Pushpavalli Vanapamula
Recruiter @ International Software Systems, Inc
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs