Business System Analyst PEGA UIPath

Role Overview
We are searching for a results-driven Business Systems Analyst to champion automation use cases, supporting our virtual assistant and automation teams. The intent of this role is to drive process simplification, re-engineering, and quality assurance—not development—while serving as the critical liaison between business stakeholders and the technology team.
Key Responsibilities
• Process Mapping & Re-Engineering:
Analyze, document, and redesign business workflows to streamline steps and activities, ultimately maximizing automation potential and business value.
• Requirements Gathering:
Lead requirement-capturing sessions to translate business needs and opportunities for process simplification into clear, actionable outputs for the development team.
• Quality Assurance Alignment:
Support QA efforts, ensuring that automated processes and flows meet business requirements and deliver expected outcomes.
• Automation Expertise:
Apply a broad background in automation (PEGA and other RPA/BPM tools) to evaluate, recommend, and shape process improvements.
• Collaborative Liaison:
Act as the go-between for business and technology teams, ensuring process re-engineering initiatives are understood, well-documented, and executable.
• Adaptable Contribution:
Operate effectively in a space with evolving requirements and limited details, providing leadership and guidance as use cases emerge.

Required Skills and Qualifications

• Several years’ experience as a BSA specializing in automation, process mapping, or re-engineering.
• Demonstrated experience breaking down, simplifying, and automating business processes, independent of specific toolsets (e.g., PEGA, UiPath, Blue Prism, etc.).
• Strong analytical, documentation, and communication skills; able to distill complex business workflows into clear steps and requirements.
  Comfortable with ambiguity and adaptable in rapidly changing environments.
• Experience in collaborating with both business stakeholders and technology/development teams.

Preferred Qualifications

• Experience in supporting virtual agents or virtual assistants (nice to have).
• Exposure to automation and BPM platforms, such as PEGA.
• Involvement with process improvement initiatives tied to measurable business outcomes.