Data Operations Lead

Hybrid in Dallas, TX, US • Posted 5 days ago • Updated 5 days ago

Contract Independent

Contract W2

50% Travel Required

Hybrid

60+

Fynbosys Inc

Fitment

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Job Details

Skills

Summary

POSITION SUMMARY:

The Data Operations Lead reports to the Senior Director, Enterprise Data & Analytics.
Location - Mansfield, MA / Dallas, TX / Chicago, IL (Onsite, hybrid)
Grade: Senior Manager / Director (based on experience)

This role owns the day-to-day operational excellence of the Enterprise Data Lake (EDL) and Master Data Management (MDM) platforms. The successful candidate will establish a reliable run model (monitoring, incident management, ticket intake, SLAs), reduce operational risk through automation and standards, and partner with engineering, MDM, security, and business stakeholders to ensure data is trusted, available, and fit for use.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Own EDL and MDM production operations: monitoring, incident response, problem management, and service health reporting.
Stand up and manage the Data Run model: intake triage, prioritization, escalation paths, on-call/coverage plans, and SLAs.
Maintain and improve platform reliability: data freshness, pipeline uptime, failure recovery, and controlled releases.
Drive root cause analysis and prevention: post-incident reviews, corrective actions, and recurring issue elimination.
Author and maintain runbooks, SOPs, operational dashboards, and knowledge base documentation.
Coordinate with offshore/contract resources for ticket execution and platform support; ensure quality and accountability.
Partner with Data Engineering/Architecture to implement operational controls (alerts, automated retries, data quality checks).
Support major programs (ERP migrations, integrations, reporting enablement) by ensuring operational readiness and cutover support.
Ensure adherence to security, access, and change management practices in partnership with IT and Security.

COMPETENCIES:

Operational leadership mindset with strong ownership and accountability.
Ability to translate ambiguous issues into structured triage and action plans under pressure.
Strong stakeholder communication: clear status, risks, and decisions across technical and business audiences.
Continuous improvement orientation (automation-first, measurable SLAs, reduced toil).
Proven ability to lead distributed teams and vendors to outcomes.

QUALIFICATIONS & EXPERIENCE:

8–12+ years of experience supporting enterprise data platforms in production (data lake/warehouse, ETL/ELT, MDM).
4+ years leading operations/support teams or acting as a platform owner in a complex environment.
Working knowledge of cloud data ecosystems (AWS preferred), job orchestration, and monitoring/alerting practices.
Strong SQL and data troubleshooting skills; understanding of data quality dimensions and controls.
Experience with ticketing/ITSM processes (incident/problem/change) and establishing SLAs.
Preferred: experience supporting MDM tools (e.g., Stibo or similar) and/or ERP migration programs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10494738
Position Id: 8923971
Posted 5 days ago

Company Info

About Fynbosys Inc

Fynbosys is a leading software & services company in California, and is headquartered in Sacramento. Our company's philosophy is to Develop the Future and we are known for anticipating and responding rapidly to our customer's present and future needs. Fynbosys is a software development company and we develop software solutions along with applications and management solutions, as well as support, training, and consulting services to customers

Our complete spectrum of professional management and engineering services ensures the successful definition, execution, and completion of mission-critical programs. We bring the requisite subject matter expertise to support our customers with their systems, software engineering, sales management system, document imaging and digitization system and training needs.

We are your industries partner, we know your business, and it's our business to help you succeed at yours. For the past few years, we've been doing just this and as a result, we've built enduring relationships with all our Clients.

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