AWS DevOps Engineer

Job Title : AWS DevOps Engineer Telephony / IVR

Location: Hybrid – Dallas, TX

Duration: Long Term

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Job Summary
We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design,
implement, and operate CI/CD pipelines and Infrastructure-as-Code supporting telephony
platform. This role is responsible for enabling fully automated deployments, Terraform-
based infrastructure standardization, CloudFormation-to-Terraform modernization, and
operational readiness in regulated Healthcare and Telecommunications environments.
Key Responsibilities
CI/CD Pipeline Engineering
 Create, manage, and operate CI/CD pipelines for application and platform deployments.
 Ensure all deployable artifacts (Lambdas, Amazon Connect resources, configuration,
platform components) are deployed exclusively through pipelines.
 Implement promotion flows, approvals, and SDLC-aligned gating for QAT and
downstream environments.
 Support branching and promotion strategies required for QAT, TST, and higher
environments.
Infrastructure as Code (IaC)
 Create Infrastructure-as-Code templates using Terraform to provision AWS resources
required for the telephony platform.
 Design and maintain modular, reusable Terraform templates aligned with platform and
SRE standards.
 Translate existing CloudFormation templates into Terraform as part of IaC
modernization and standardization.
 Ensure environment-specific configuration and isolation (data, endpoints, resources) is
handled via IaC.
Platform Enablement & Operational Readiness
 Enable platform readiness to support Amazon Connect, IVR workflows, and serverless
application deployments.
 Provision and support core platform resources required for QAT (e.g., data stores,
shared resources, output artifacts).
 Establish observability hooks (monitoring, dashboards, alarms) consistent with existing
telephony environments.
 Maintain and evolve deployment runbooks covering pipelines, infrastructure,
validation, and rollback processes.
Collaboration & Delivery Support
 Partner with Architects, SREs, Developers, and QA to support qualification, testing, and
promotion of telephony enhancements.