Agile Coach

Richmond, VA, US • Posted 1 day ago • Updated 1 day ago

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Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

Accountability
Adaptability
Agile
Agile Coaching
Change Management
Collaboration
Continuous Improvement
Enterprise Networks

Summary

We are looking for a Agile Coach for our client in Richmond, VA

Job Title: Agile Coach

Job Location: Richmond, VA

Job Type: Contract

Job Description:

Qualifications:

3 6+ years of experience serving as a Scrum Master or Agile Coach, with demonstrated expertise in Scrum and Kanban practices.
Proven experience leading Agile transformations within operational, infrastructure, or production support environments (not limited to software development).
Experience supporting network operations teams, with familiarity in enterprise networking concepts (routers, switches, firewalls, load balancers, etc) preferred.
Strong knowledge of flow-based systems, Kanban principles, and Lean practices, particularly in environments with high levels of unplanned work.
Experience implementing Agile practices for teams new to Agile methodologies.
Hands-on experience with Jira Software and Jira Align, including backlog management, workflow configuration, reporting, and metrics tracking.
Experience operating within scaled Agile environments (e.g., SAFe or equivalent frameworks).
Demonstrated ability to coach teams through Agile maturity, continuous improvement, and sustainable delivery practices.
Strong understanding of incident management, operational risk, and high-severity event coordination.
Experience supporting network, infrastructure, or IT operations teams preferred.
Agile certifications preferred (e.g., CSM, CSP, PMI-ACP, ICA-ACC, or equivalent).

Responsibilities:

Lead the adoption and implementation of Agile and kanban practices within a network operations team transitioning from traditional delivery models.
Design and optimize a kanban system tailored to network operations, including workflow states aligned to incident response, change management, and operational support processes.
Facilitate Agile ceremonies appropriate for operations teams (e.g., stand-ups, retrospectives, service delivery reviews, backlog refinement).
Guide the team in effectively managing high severity incidents, outrage recovery efforts, maintenance windows, and emergency changes without compromising overall workflow stability.
Coach team members and stakeholders on Agile principles, flow-based delivery, and operational agility.
Partner with leadership to align team objectives with organizational goals and scaled planning structures within Jira Align.
Implement metrics and reporting that support operational transparency, including cycle time, lead time, throughput, aging work, and capacity trends.
Guide the team in managing unplanned work and high-severity incidents without disrupting overall flow and commitments.
Foster a culture of accountability, collaboration, and adaptability within a fast-paced network operations environment.
Ensure Jira Software and Jira Align are effectively utilized to provide visibility into work intake, prioritization, dependencies, and outcomes.
Promote continuous improvement by identifying process bottlenecks, reducing work-in-progress overload, and improving response and recovery times.
Collaborate with cross-functional partners across network, infrastructure, and production support functions to improve coordination and delivery.

Education:

High School Diploma/GED Required.
College - Information Technology Preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: VA_ACOG_0227
Posted 1 day ago

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