P&C Systems Analyst

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!

What you'll do...

As a Systems Analyst at H&R Block, you will be responsible for supporting and optimizing the People & Culture (P&C) systems. Your role will involve analyzing system requirements, troubleshooting technical issues, and implementing system enhancements to ensure efficient operation of P&C processes. You will work closely with P&C professionals to understand their needs, translate them into system requirements, and provide ongoing support. Your expertise will contribute to the smooth running of P&C operations, improving the user experience for employees and enabling the P&C team to deliver excellent service. This role requires strong technical skills, a deep understanding of P&C processes, and the ability to work effectively with both technical and non-technical stakeholders.

Day to day you'll...

• Responsible for the functionality, performance, and support of assigned People & Culture systems, including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms.
• Develop and maintain a strong understanding of P&C business needs, translating requirements into clear system objectives and deliverables while building effective partnerships across People & Culture and IT.
• Manage day-to-day system operations, including routine functional maintenance, configuration updates, testing, and troubleshooting activities.
• Plan, develop, and execute test cycles for regular patches, quarterly releases, system enhancements, and other updates, including preparing end-user guides, process documentation, and communications for impacted stakeholders.
• Serve as the Tier 3 Functional Expert by collaborating with the People Resource Center or support teams, providing documentation, FAQs, and guidance to resolve complex user inquiries or issues.
• Support recurring and seasonal business activities, including executing business processes, performing mass transactions, configuring annual events, and managing regularly scheduled system changes.
• Maintain knowledge of system roadmaps and industry trends, contributing to and participating in system improvements, enhancements, and new functionality. Partner with vendors to align platform capabilities with business priorities.
• Participate in cross-functional projects ranging from small enhancements to large system implementations, ensuring processes and solutions align with P&C system functionality and business requirements.
• Contribute to knowledge transfer and team capability, including preparing documentation, training new team members, and coordinating with vendors to ensure delivery on commitments

What you'll bring to the team...

• Bachelor's degree in a related field, or an equivalent combination of education and related work experience
• 1-3 years' experience supporting TA systems, Workday HCM Core processes or similar People & Culture systems
• Knowledge of Talent Acquisition or People & Culture operations with demonstrated ability to manage projects from planning through implementation
• HRIS reporting and testing experience

It would be even better if you also had...

• Knowledge of technical planning and testing tools
• Proficiency with Microsoft Office and related productivity or planning tools
• Ability to work effectively both independently and within diverse, collaborative teams
• Excellent verbal, written, and interpersonal communication skills, including the ability to present complex information to various audiences.
• Strong organizational skills with the ability to set priorities and manage deadlines
• Proven analytical, problem-solving, and decision-making abilities

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.