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Customer Support Specialist

Charlotte, NC, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Corp To Corp

6 Months

On-site

$25 - $28/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Title: Customer Support Specialist

Location: Charlotte, NC
Employment Type: Contract

Compensation:
Pay Range: $25.00-$28.00 Per HR

Job Summary:
• Join our team in a contract position as a Customer Support Specialist based in Charlotte, NC.
• This role involves providing exceptional support for key products and services, managing complex customer issues, and collaborating with cross-functional teams.
• Proficiency in using industry-standard case management and bug tracking tools is required.

Key Responsibilities:
• Become an expert in evolving services and products to deliver excellent support.
• Respond to prioritized customer requests across multiple channels, including email, chat, and phone.
• Provide remote support to partners to enhance growth and reduce escalation rates.
• Collaborate with teams to identify and prioritize customer engagement with services.
• Complete additional tasks as needed to fulfill the role effectively.

Qualifications:
• 2-3 years of experience in customer support, preferably in a financial setting.
• Strong customer service skills with a proactive and dynamic approach.
• Experience in resolving complex customer issues and managing escalations.
• Excellent communication skills, both verbal and written, with attention to detail.
• Familiarity with case management and bug tracking tools for support optimization.

Core Technologies:
• Case Management Tools | Bug Tracking Tools | Reporting Analysis

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here

Benefits:
Learn more about our benefits offerings here

Onboarding Expectations:
Learn more about our Onboarding Process here

EEO Statement:
Learn more about our EEO policy here

#LI-AS2

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mitchmar1
Position Id: 26-21844
Posted 3 hours ago

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