Datops Engineer

DataOps Product Support Engineer
Location –San Antonio, TX


Must Have Skills –
Skill 1 – AWS (S3, IAM, CloudWatch) – Yrs of Exp – 5-7 years
Skill 2 – Databricks (Workflows, Clusters, Delta Tables, Unity Catalog)
Skill 3 – SQL & Data Pipeline Troubleshooting
Skill 4 – Production Support / Incident Management / RCA
Good To Have Skills –
Skill 1 – Kafka / Confluent Cloud
Skill 2 – Python / Scripting –
Skill 3 – GitLab CI/CD / Terraform
Skill 4 – Google Cloud Platform Pub/Sub / OpenSearch / PostgreSQL / API Support – Yrs of Exp – Not specified
Mandatory if Applicable
Domain Experience (If any) –

We are seeking a highly motivated Senior DataOps Product Support Engineer to support and maintain mission-critical data platforms and analytics solutions hosted on Google Cloud Platform (Google Cloud Platform). The role is responsible for ensuring production stability, operational excellence, incident management, service reliability, and continuous improvement of enterprise data products. The ideal candidate will have hands-on experience with cloud infrastructure, data warehousing, CI/CD processes, access management, and production support operations. Mandatory Skills preferred: AWS IAM; CI/CD; BigQuery; Google Cloud Platform
Ensure on time delivery and support to meet client requirements per product and project specifications. Manage all the team activities; ensuring 100% achievement of SLAs.
1. Understand and analyse business and technical specifications and requirements, as well as the impact to product/application/system
2. Create innovative solutions to meet support needs of our customers
3. Plan and implement User Success team's defined and evolving processes
4. Analyse and determine what behaviour and patterns make customers successful
5. Drive all technical and functional issues towards closure.
6. Co-ordinate with L3 support for application bugs and enhancement requirements.
7. Mentor/train junior product associates
8. An escalation point for internal and external customers on all items related to Production Support