Desktop/ FieldSupportTechnician

We are looking for Desktop / Field Support Technician for our client in Solvay, NY

Job Title: Desktop / Field Support Technician

Job Location: Solvay, NY

Job Type: Contract

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Excellent skills in user IT infrastructure including Desktops, Laptops, Printers, Handhelds, and Smartphones.
• Strong technical skills in Microsoft Windows 11 and legacy versions.
• Proficiency in Office 365, Teams, Google, and Service Now.
• Administration experience of Azure, Intune, and Microsoft Active Directory users, groups, policies, and management concepts.
• Basic knowledge of LAN technologies and hardware.
• Ability to support video conferencing equipment.
• Strong verbal and written communication skills.

Responsibilities:

• Provide Deskside, OSS, and FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, and AV equipment.
• Support Comms room devices, activities, desk cabling, and software installation.
• Perform specification, installation, and testing of computer systems and peripherals within established standards.
• Diagnose and resolve unique, non-recurring problems by interacting with application software and operating systems.
• Perform fault diagnostics and deliver user requirements while maintaining standards and SLAs.
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues.
• Provide 2nd line IT support to the business community ensuring requirements are met within agreed service level agreements.
• Utilize customer ticketing systems to ensure timely delivery of service and provide regular professional updates to users.
• Provide infrastructure administration functions.
• Provide on-site cover as part of a shift arrangement.
• Provide site support in remote offices when required.
• Troubleshoot and resolve software issues including OS Imaging/reimaging and associated systems administration.
• Take ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests.
• Move equipment associated with service requests in line with health and safety guidelines.
• Perform asset inventory activities as needed.
• Provide end user training and guidance on the use of hardware and software.
• Recommend and perform upgrades to end user devices.
• Work flexibly in both BAU and project-based environments.

Skills:

• Desktop Support.
• Field Support.
• Troubleshooting.
• Windows 11.
• Office 365.
• Azure.
• Intune.
• Active Directory.
• LAN.
• Service Now.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities