UX Researcher, Financial / FinTech Experience Required

UX Researcher - Financial / FinTech Experience Required

Top Required Skills

1. 2+ years owning end-to-end UX research (planning fielding analysis insights)
2. Extensive usability testing experience
3. Strong qualitative + quantitative research skills
4. Ability to synthesize insights and tell compelling research stories
5. Excellent communication and stakeholder consulting skills
6. Financial services / fintech industry experience (MUST-HAVE)
7. Master's degree strongly preferred (PhD a plus) OR bachelor's with substantial hands-on UX research experience

Location: Downtown Atlanta, GA

About the Team

The team supports a variety of complex financial and operational digital platforms, including:

• Web and mobile applications for end users
• Claims, underwriting, and servicing platforms
• Internal operational and workflow tools

Collaboration is highly valued, with most team members located in Milwaukee and New York.

Role Overview

A hands-on, research-focused role centered on usability testing, mixed-methods research, and full project ownership. You will work deeply embedded within product teams and will independently drive both research strategy and execution.
Due to the nature of the systems, experience conducting UX research in financial services or fintech is required.

Key Responsibilities

UX Research & Collaboration

• Partner with product, design, and engineering teams to deepen understanding of user needs, pain points, and behaviors
• Serve as a trusted advocate for user perspectives
• Recommend appropriate research methodologies based on stakeholder goals
• Identify new research opportunities that drive product value
• Support initiatives across:
  • Internal claims and servicing tools
  • Web and mobile user experiences
  • Purchasing, application, and workflow journeys
• Collaborate closely with fellow researchers

End-to-End Research Ownership

• Run research projects from planning recruiting fieldwork analysis insights
• Conduct qualitative and quantitative research, heavily focused on usability testing
• Create clear, actionable research deliverables such as:
  • Research plans
  • Moderator guides
  • Insight summaries and stakeholder reports
• Present findings in a compelling, actionable manner
• Maintain and recruit internal/external participant panels

Research Methods & Tools

Research Methods

• Usability testing (primary focus)
• Contextual inquiry
• Interviews & focus groups
• Surveys
• Competitive benchmarking
• Metrics and statistical analysis

Tools

UX Research Platforms:

• UserZoom
• UserTesting.com
• OptimalSort

Survey Tools:

• Qualtrics
• SurveyMonkey

Collaboration Tools:

• Microsoft Office Suite (PowerPoint, Outlook, SharePoint, OneNote)
• Slack

Required Qualifications

• 2+ years of formal UX research experience
• Financial services or fintech UX research experience is REQUIRED
• Demonstrated ability to independently lead studies and deliver actionable insights
• Strong qualitative + quantitative research capabilities
• Excellent communication, storytelling, and stakeholder partnership skills
• Comfortable in fast-paced, highly collaborative product environments

Preferred Education

• Master's degree in:
  • Human-Computer Interaction
  • Psychology
  • Human Factors
  • Social Sciences
  • Related fields
• PhD a plus

Mindset & Work Style

• Passion for human-centered design
• Willingness to challenge assumptions in service of user needs
• Strong ownership mindset with ability to operate autonomously
• Comfortable navigating ambiguity

Job Type & Location
This is a Contract position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.