ServiceNow Senior Manager

Required:

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
• 10+ years of hands-on experience on Tech Risk technology solution designs and architect, including but not limited to:
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Integrated Risk Management (IRM)
• Security Operations (SecOps)
• Third-Party Risk Management (TPRM)

• 10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands-on experience designing, configuring, and integrating complex ServiceNow solutions.
• 10+ years of experience leading ServiceNow implementations including solution design and technical architecture
• Previous consulting or Big 4 experience
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• ServiceNow Certified Master Architect (CMA) / ServiceNow Certified Technical Architect (CTA)
• Proven experience with ServiceNow Security and GRC modules, with a strong understanding of platform capabilities and best practices.
• Exceptional documentation, presentation, and communication skills both verbal and written with the ability to collaborate effectively across geographically dispersed teams.
• Demonstrated adaptability in prioritizing and executing tasks, working closely with clients to identify and resolve key constraints, risks, and issues.
• Strong problem-solving, critical thinking, and logical structuring abilities.
• Hands-on experience defining epics and user stories, creating UI mock-ups, and a proactive, "roll-up-the-sleeves" approach to driving results.
• Expertise in developing business and technical design specifications for ServiceNow platform implementations.
• Skilled at leading technical design meetings, reviewing proposed solutions with stakeholders, and ensuring alignment with client objectives.