Job DescriptionAs the Lead Engineer - Support, you will handle complex and escalated application and network infrastructure support cases while serving as a technical resource for integration and delivery activities within the entroCIM platform. This role supports the implementation and ongoing operation of customer environments, including system integration, data flow validation, and platform functionality. You will collaborate closely with engineering, deployment, and customer teams to ensure reliable, scalable solutions, while also contributing to Master System Integration (MSI) efforts across the full lifecycle from integration through visualization.
Responsibilities: - Support end-to-end system integration, including point integration, protocol mapping, data normalization, and tagging across OT/IoT systems
- Assist in delivery of MSI implementations, including development of floorplans, equipment graphics, and data visualizations
- Partner with deployment and engineering teams on system validation, testing, and commissioning activities
- Contribute to standardized deployment and support processes (runbooks, documentation, troubleshooting workflows)
- Experience with Master System Integration (MSI) within smart buildings, industrial, or IoT environments
- Hands-on experience with SkySpark, Tridium Niagara, or similar platforms
- Experience with data normalization, tagging frameworks (e.g., Haystack)
- Working knowledge of OT/IoT protocols (BACnet, Modbus, MQTT, etc.)
- Scripting or programming experience (e.g., Python, Axon) for data processing, automation, or analytics
Qualifications: - Bachelor's Degree - Engineering related discipline required; Master's Degree preferred
- Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIP; ITIL or equivalent
- Minimum 5 years of experience supporting network and AV operations
- 5 years required delivering support in ethernet technologies/AV and networking concepts
- Advance knowledge of platform OS (router platform, VxLAN, WAN, LAN & routing protocols) and how they interact with the network
- Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines
- Advanced skills and knowledge and adherence to change management process.
- Network routing & switching
- Possess a customer-centric mindset
- Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
- Excellent oral and written communication
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.
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