Inside Sales

RESPONSIBILITIES:
Kforce has a client in Alviso, CA that is seeking an Inside Sales candidate.

Summary:
This is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The Inside Sales works with business partners and vendors to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.

Responsibilities:
* Promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination
* Understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client's strategic business plan, and create incremental revenue opportunities
* Actively seeks opportunities to drive down the cost of delivery
* Is the principal contact for all service operational and tactical issues for the client and company delivery organizations
* Develops and nurtures an excellent client relationship at the executive level supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities
* Frequently contributes to the development of new ideas and methods
* Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors
* May participate in cross-functional initiatives
* May provide mentoring and guidance to lower-level employees
* Frequently represents the organization to external customers/clients

REQUIREMENTS:
* Expert at providing direction and guidance to process improvements and establishing policies
* Able to provide expertise to functional project teams
* Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
* Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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