Major Incident Manager

Berkeley Heights, NJ, US • Posted 7 hours ago • Updated 7 hours ago
Full Time
On-site
Up to $130,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ITIL
  • IT Operations
  • IT Infrastructure
  • Major Incident Management
  • Incident Command
  • ServiceNow
  • Incident Response
  • Root Cause Analysis
  • Service Restoration
  • Incident Management

Summary

Job Title: Major Incident Manager
Location: Omaha, NE / Berkeley Heights, NJ
Job Type: Full-Time / W2 (Infinite Computer Solutions)
Experience: 1 5+ years in Major Incident Management / Command Center environments
About the Role
Join a high-performing Incident Command Center team and lead high-impact IT incidents in a fast-paced, mission-critical environment. Coordinate technical teams, drive rapid service restoration, and keep stakeholders informed throughout the incident lifecycle.
What You ll Do
  • Lead and coordinate P1 P4 major incidents and drive timely service restoration.
  • Assess business/client impact and coordinate resolution across IT and business teams.
  • Maintain real-time incident documentation using MIMIC, ServiceNow, and related tools.
  • Lead Post-Incident Reviews (PIRs) and identify root causes and improvement opportunities.
  • Drive communication and collaboration with technical teams and leadership.
  • Support Continual Service Improvement initiatives.
What You Bring
  • 1 5+ years of experience in Major Incident Management, Command Center, or IT Operations.
  • Strong communication, coordination, analytical, and problem-solving skills.
  • Ability to remain calm and make decisions under pressure.
  • Experience with ServiceNow; knowledge of Splunk, Dynatrace, ThousandEyes, or Moogsoft is a plus.
  • Understanding of IT infrastructure, networking, computing, and data/storage environments.
  • ITIL Foundation certification preferred.
  • Financial services, banking, or payment processing experience is a plus.
Important
Ability to work 12-hour shifts, including nights, weekends, and holidays.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10199915
  • Position Id: 9068407
  • Posted 7 hours ago
Contact the job poster
Shamim Ahmed

Shamim Ahmed

Sr Technical Recruiter @ Infinite Computer Solutions (ICS)
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