REQUIREMENT

• Lead end-to-end implementation of Oracle HR Help Desk, including discovery, requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
• Configure Oracle HR Help Desk components such as request types, service categories, workflows, milestones, queues, routing rules, knowledge setup, security, and employee/agent experiences.
• Work closely with HR Shared Services, HR Operations, Employee Relations, and business stakeholders to design service delivery processes and case management workflows.
• Provide functional guidance on how Oracle HR Help Desk integrates with the broader Oracle HCM ecosystem, including Core HR, Absence, Benefits, Payroll, Talent, Recruiting, Journeys, Learning, and Security.
• Support fit-gap analysis, process redesign, and migration planning for legacy HR case management or service platforms.
• Collaborate with technical teams on integrations, reporting, conversions, and data migration using Oracle HCM tools and standard integration approaches.
• Prepare functional design documents, configuration workbooks, test scripts, training materials, and operational support documentation.
• Support SIT, UAT, defect triage, release readiness, and quarterly Oracle update impact assessments.
• Advise on service metrics, SLA and milestone configuration, case routing, knowledge management, and user adoption best practices.
• Partner with security and compliance teams to ensure appropriate role-based access, data privacy, and audit readiness.

• 5+ years of experience working with Oracle HCM Cloud, with strong functional understanding across multiple HCM modules.
• Proven hands-on experience implementing or supporting Oracle HR Help Desk in a complex enterprise environment.
• Experience with HR shared services processes, employee case management, knowledge management, and service delivery operations.
• Experience in requirement gathering, solution design, configuration, testing, production support, and stakeholder management.
• Strong generalist understanding of Oracle HCM modules including Core HR, Absence Management, Benefits, Payroll, Time and Labor, Recruiting, Talent Management, Compensation, Learning, and Journeys.
• Experience supporting quarterly releases, regression testing, and process optimization in Oracle HCM.

• Strong knowledge of Oracle HR Help Desk configuration, case lifecycle, request management, service milestones, and knowledge capabilities.
• General familiarity with Oracle HCM toolsets such as HDL, HSDL, OTBI, BI Publisher, HCM Extracts, Fast Formula, Approval Workflows, and Oracle Integration Cloud (OIC).
• Understanding of Oracle HCM security concepts including roles, data access, and segregation for sensitive HR cases.
• Experience working with integrations, reports, data validation, and test scenarios across Oracle HCM modules.
• Knowledge of Redwood user experience, employee self-service, manager self-service, and digital service capabilities is preferred.
• Ability to analyze business processes and translate them into scalable Oracle HCM and HR Help Desk configurations.

• Bachelor s degree in Human Resources, Information Systems, Business, Computer Science, or a related field.
• Oracle HCM Cloud certification or relevant Oracle Help Desk / Service implementation experience is preferred.
• Experience working in large-scale Oracle HCM transformation or HR technology implementation programs.
• Experience with migration from legacy HR case management platforms to Oracle HR Help Desk is a strong plus.

• Strong communication and stakeholder management skills.
• Ability to work across functional and technical teams.
• Strong problem-solving and analytical thinking.
• Attention to detail in configuration, testing, and documentation.
• Ability to manage multiple priorities in a fast-paced implementation environment.