Job Role: Guidewire Policy Center Production Support
Job Location: Trenton, NJ (onsite)
Job Duration: Long Term Contract
Job Description:
Job Summary:
We are looking for a Guidewire PolicyCenter Production Support professional to handle production incidents, ensure system stability, and support business-critical operations.
Key Responsibilities:
Provide L2/L3 production support for Guidewire PolicyCenter applications
Analyze, troubleshoot, and resolve production issues, defects, and service requests
Strong knowledge of Guidewire PolicyCenter, including Gosu, PCF, and Data Model
Perform log analysis, data fixes, and SQL queries for issue resolution
Monitor application performance, batch jobs, and system health
Conduct root cause analysis (RCA) and implement preventive measures
Collaborate with business users and cross-functional teams for timely resolution
Support deployments, releases, and post-production validation
Experience with incident management tools (e.g., ServiceNow)
Understanding of P&C Insurance domain
Knowledge of integrations (SOAP/REST) and basic DevOps practices is a plus
Strong analytical, problem-solving, and communication skills