L1 Support Engineer

Seattle, WA, US • Posted 8 hours ago • Updated 8 hours ago
Contract W2
2 Weeks
On-site
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

Summary

Mac Support Engineer (L1)
12-month onsite W2 Contract (No C2C/No Visa Sponsorship)
Onsite in Seattle WA 98101
Pay up to $35.00/hr. (No PTO and No Paid Holidays)

The ideal candidate has experience supporting 300+ end users in a primarily Mac environment (90% macOS) and hands-on experience administering Jamf Pro for Apple device management and end-user support.

The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.

What you’ll do:
You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employees’ work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.

Responsibilities:
  • Coordinate sending and receiving IT equipment via our vendors
  • Troubleshoot and resolve software issues for Mac and PC
  • Know when to escalate complex issues
  • Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more
  • Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
  • Troubleshoot basic network issues (DNS, VPN, and WiFi)
  • Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs. 
Requirements:
  • Strong Apple support experience
  • JAMF MDM experience
  • Desire to learn new technologies and skills
  • Ability to handle support tickets in line with SLAs
Bonus points:
  • Zoom Room configuration experience
  • Experience supporting large meeting AV needs
Compensation:
The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: smci
  • Position Id: 894008
  • Posted 8 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

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LW

Liz Walker

Recruiter @ Milestone Technologies, Inc.
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