Field Support Technician

Key Responsibilities

• Provide on-site and remote technical support for end users, resolving hardware, software, and system-related issues.
• Manage and respond to support tickets, ensuring timely resolution in accordance with service level expectations.
• Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment.
• Perform installation, configuration, and updates of hardware, software, and operating systems.
• Conduct site visits to complete hardware installations, system upgrades, and support activities.
• Document root causes, resolutions, and troubleshooting procedures in knowledge management systems.
• Maintain accurate records of IT assets and device inventory.
• Collaborate with IT teams and vendors to resolve complex issues and improve system performance.
• Provide feedback to technical teams to support system enhancements, stability, and reliability.
• Deliver guidance, training, and mentorship to less experienced team members as needed.
• Support high-priority users and provide elevated support when required.
• Assist service desk teams to improve first-call resolution and overall support efficiency.
• Participate in on-call rotations and provide support outside standard hours as needed.
• Adhere to established processes, procedures, and service standards in a fast-paced environment.
• Contribute to IT projects and initiatives to support operational improvements and business needs.

Job Type & Location
This is a Contract position based out of Oak Park, IL.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oak Park,IL.
Application Deadline
This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.