Mandatory Requirements
Prior hands-on experience supporting User Acceptance Testing (UAT) for a Child Support Modernization implementation.
Strong knowledge of Child Support business processes, policies, case management operations, and associated workflows.
Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy.
Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps.
Strong analytical, problem-solving, and investigative skills.
Ability to manage multiple priorities while maintaining a high level of quality and accuracy.
Excellent written and verbal communication skills.
Ability to work collaboratively with business users, vendors, technical teams, and project leadership.
Must comply with all State policies, security requirements, and procedures.
Preferred Qualifications
Experience working directly with Child Support program staff, business SMEs, and Quality Management teams.
Familiarity with federal OCSE requirements, regulations, and reporting.
Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms.
Experience supporting large-scale, multi-vendor government system implementations.
Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices.
Experience with the ProTech Child Support system is a plus but is not required.
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